Summary
Overview
Work History
Education
Skills
Timeline
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Youssra Lasmar

Abu Dhabi,United Arab Emirates

Summary

An organised, results-oriented customer service advisor with 5+ years experience in challenging telephone customer support roles. Patient and resilient with a commitment to solving complaints at first point of contact. Completely dedicated to outstanding customer service and turning complaints into compliments. Seeking to continue creating superior customer experiences

Overview

5
5
years of professional experience

Work History

Client advisor

YASS MALL
Abu Dhabi
01.2022 - 05.2025
  • Collect data on customer behavior's, top sellers, slow movers which will be key input for business reviews.
  • Provide pre-buying feedback on products.
  • Provide input to what's working well/what's not working well within the store.
  • Collect and update customer information to ensure an efficient use of CRM and Client Book.
  • Thrive on having Brand, Product, and Craftsmanship knowledge.
  • Participate in maintaining visual merchandising according to company and seasonal guidelines.
  • Meet and exceed monthly sales goals and KPI's through client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant branding initiatives.
  • Engage with Clients to develop long-term relationships, leveraging different client telling tools, in order to foster Brand loyalty.
  • Perform as a team-player, participate in all activities contributing to the overall objectives of the store.
  • Drive eNPS through people experience initiatives and culture.
  • Ensure adherence to VM guidelines and Standard operating procedures (SOPs).

Senior sales executive

Dior
Dubai
01.2020 - 12.2021
  • Worked closely with the team to devise strategic sales solutions to achieve the store's weekly monthly quarterly and yearly sales goals.
  • Formulated and executed compelling seasonal strategies for the company.
  • Performed strategic upselling and cross selling of merchandise based on customer's needs and appeal.
  • Kept up-to-date knowledge and information about the latest products or upcoming releases to effectively assist customer skills.
  • Proficient user of MS Office (MS Excel in particular).
  • Leadership and organization abilities.
  • Experience with recruiting and performance evaluation processes.
  • Familiarity with financial and customer service principles.
  • Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics.

Education

High school diploma - undefined

SIDI SLIMANE, ALLAL EL FASSI SCHOOL
Morocco

Skills

  • TIME MANAGEMENT
  • MICROSOFT OUTLOOK
  • CUSTOMER SERVICE MANAGEMENT
  • CUSTOMER SATISFACTION
  • VISUAL MERCHANDISING
  • INTERPERSONAL COMMUNICATION
  • BUSINESS ADMINISTRATION
  • EMPATHY
  • UP SELLING

Timeline

Client advisor

YASS MALL
01.2022 - 05.2025

Senior sales executive

Dior
01.2020 - 12.2021

High school diploma - undefined

SIDI SLIMANE, ALLAL EL FASSI SCHOOL

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Youssra Lasmar