YOUSSRA LOIRDIGHI
Abu Dhabi
Summary
To be part of a highly dynamic organization where I could apply the experience, knowledge and skills which I had acquired through practical learning and actual applications from my previous jobs. It is also my aim to be an integral proponent of your company where my potentials and skills will be more developed and be of help to the company's success.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
Work history
Sales agent
EL HANOUF
Abu Dhabi
- Develop lists of properties to show clients with specific needs
- Design and create promotional materials to advertise new listings online and in print
- Pass customer questions and concerns to the customer service team
- Communicate with home sellers to negotiate the terms of new contracts.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
Waitress
Cofe&restaurant chebogs
ABU DHABI
09.2021 - 09.2022
- Greet customers and obtain menu order politely by smiling and speaking clearly to guest
- Makes suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arranged tables and set up linens and silverware in preparation for guests.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Received complaints and offered remedial action to help improve customer experiences.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
waitress
C House Lounge Cafe
02.2020 - 07.2020
- Welcoming customers and obtain menu order politely by smiling and speaking clearly to guest
- Makes suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table setting
Waitress & cashier
RESTAURANT JAMR W HATAB (BENY YAS) ABU DHABI
04.2019 - 01.2020
- Greeting customers, answering to inquires, taking orders at the counter , receiving payments and presenting changes to customers, packing food items, making reservations for customers
- Received payment cash checked credits cards, voucher or automatic debits
- Issued receipts refunds credits cards or change due to customers
- Counted money in cash drawers at the beginning shifts to ensure that the amounts are correct and that there adequate change
Waitress
Hotel DAR DAYA ( KHEMISSET MOROCCO)
01.2017 - 10.2018
- Greeting customers, answering to inquires, taking orders at the counter , receiving payments and presenting changes to customers, packing food items, making reservations for customers
- Received payment cash checked credits cards, voucher or automatic debits
- Issued receipts refunds credits cards or change due to customers
- Counted money in cash drawers at the beginning shifts to ensure that the amounts are correct and that there adequate change
Education
High School Diploma - HOTELS DIPLOMA
Imam Malik
Al khemisset 04.2001 - 05.2016
Skills
- Problem solving
- Social media (Advertising)
- Comunication
- Time Management
- Setting goals
- Stress tolerance
- Creative thinking
- Strong communication
- Highly responsible and reliable
Languages
Arabic
Native
French
Advanced
English
Advanced
Timeline
Waitress
Cofe&restaurant chebogs
09.2021 - 09.2022
waitress
C House Lounge Cafe
02.2020 - 07.2020
Waitress & cashier
RESTAURANT JAMR W HATAB (BENY YAS) ABU DHABI
04.2019 - 01.2020
Waitress
Hotel DAR DAYA ( KHEMISSET MOROCCO)
01.2017 - 10.2018
High School Diploma - HOTELS DIPLOMA
Imam Malik
04.2001 - 05.2016
Sales agent
EL HANOUF
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