Youstina Noshy Makram

Registered all guests, including day visitors, in Abu Dhabi Police e-CID System.

• Verified authenticity of guest identity documents for compliance.
• Reported suspicious guests or activities to hotel security and local authorities.
• Submitted daily reports to CID/Police portals regarding check-ins and check-outs.
• Assisted in police investigations by providing guest logs and surveillance timestamps.

• Utilised SAP system for financial transactions.
• Followed up on customer collections to ensure timely payments.
• Monitored invoice handover process to collectors for efficiency.
• Updated ARC Tool monthly to reflect accurate data.
• Issued letters of guarantee from bank as required.
• Reconciled customer accounts to maintain financial accuracy.
• Reviewed bank statements and cleared amounts via ARM tool.
• Prepared monthly collection reports for management review.
• Achieved streamlined operations by implementing efficient accounting systems.
• Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.

Connected with property owners and developers to source and list apartments, villas, and townhouses. Gathered comprehensive details on each unit, including location, size, and amenities. Assessed client requirements to recommend appropriate buying or renting options.

• Created attractive listings featuring high-quality photos and precise pricing.
• Advertised properties through real estate platforms and social media channels.
• Executed targeted marketing campaigns for rentals, resales, and new projects.
• Negotiated terms between buyers and sellers to secure fair agreements.
• Coordinated preparation of contracts and documentation, liaising with legal advisors as necessary.