Yousuf AlBalushi
Muscat,
Summary
knowledgeable Business Administrator and Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to achieving targeted results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fitness Coach
Wawan Gyms
10.2020 - Current
- Educating clients on proper exercise techniques, reducing the risk of injury while maximizing workout effectiveness.
- Providing coaching about healthy lifestyle strategies.
- Instructing on proper use of equipment for safety of all members.
- Collaborating with other fitness professionals to develop innovative and engaging group exercise programs.
Operations Manager
ABQ International School
04.2016 - 09.2020
- Supervised operations staff and kept employees compliant with school's policies and procedures.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Help take an inventory of all the fixed assets of the school – once per semester.
- Ensure provision of sufficient quotes for work that needs to be completed.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Call Agent
Ooredoo Call Center
04.2014 - 04.2016
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Managed time effectively between inbound, outbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained up-to-date knowledge of products and services, which facilitated accurate and helpful customer interactions.
Billing Officer
Oman Investment and Finance Company (OIFC)
06.2008 - 03.2014
- Worked with multiple departments to check proper billing information.
- Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry.
- Strengthened client relationships with clear communication and timely resolution of billing concerns.
Education
Bachelor of Science - Bachelor of Business Administration
Waljat College of Applied Sciences
Oman02-2014
Skills
- Operations management
- Decision-making
- Problem-solving
- Staff training
- Team leadership
- Customer service
Accomplishments
- Bachelor Research Project of Business Administration Degree, focusing on the training and development of employees at Shell Development Oman LLC..
- Evaluated Project Feasibility by conducting detailed risk assessments, financial forecasting, and resource allocation analysis to ensure project success.
Languages
Arabic
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
- ICDL certificate.
- Child Neglect for International Schools Level 2 Certificate.
- Health and Safety for international Schools Level 2 Certificate.
- How to be an Effective Fire Warden or Fire Marshal Level 2 Certificate.
- Safeguarding young People Level 2 Certificate.
Timeline
Fitness Coach
Wawan Gyms
10.2020 - Current
Operations Manager
ABQ International School
04.2016 - 09.2020
Call Agent
Ooredoo Call Center
04.2014 - 04.2016
Billing Officer
Oman Investment and Finance Company (OIFC)
06.2008 - 03.2014
Bachelor of Science - Bachelor of Business Administration
Waljat College of Applied Sciences
Similar Profiles
SHEERAZ KHANSHEERAZ KHAN
Personal Trainer at Ultimate Fitness GymsPersonal Trainer at Ultimate Fitness Gyms
Julian SandmannJulian Sandmann
Front Desk Supervisor at Movement GymsFront Desk Supervisor at Movement Gyms
Michael MedleyMichael Medley
Application Developer at XFit GymsApplication Developer at XFit Gyms