Yubraj Rai
Abudhabi
Summary
Focused retail professional with 9 years experience in luxury fashion industry. Excellent interpersonal skills and strong ability to lead the team to provide excellent service at cash desks with great skills to tackle issues and resolving customer complaints, shares knowledge and ideas to achieve results and goals.
Overview
10
10
years of professional experience
Work History
Head of Cashiers
ZARA
03.2023 - Current
- Manage store cash and guide the team for excellent customer service at till point.
- Manage store petty cash and reimbursement of the store expenses in monthly basis.
- Resolving customer complaints for store and online purchase or refund issues.
- Prepare weekly roster for store cashiers in accordance with business need.
- Conduct surprise spot check at POS if any discrepancies.
- Ensure cash deposits and slips forwarding account department.
- Ensure and monitor proper handover of safe keys are done between cashiers and managers.
- Conduct inventory for non stock materials and request as required.
- Ensure that sufficient stocks of stationery items are maintained all the time.
- Ensure proper procedure is followed for loss and prevention as per the company policy.
- Ensure the cashier coverage in all three sections all the time.
- Coordinate with managers and support in floor when needed.
Cashier
ZARA
01.2021 - 02.2023
Sales Assistant
ZARA
10.2017 - 12.2020
Sales Assistant
APPAREL GROUP
01.2015 - 01.2017
Education
High School Diploma - Management
Depot Higher Secondary School
Skills
- Customer first training
- Proficient in POS registered system
- Excellent in Ms- word, Excel, Power-point
- Problem solving
- Handling customer complaints
- Excellent numeracy skills
- Cash handling
- Staff supervision
- Google Workspace
Languages
Nepali
Native
English
Fluent
Hindi
Advanced (C1)
Timeline
Head of Cashiers
ZARA
03.2023 - Current
Cashier
ZARA
01.2021 - 02.2023
Sales Assistant
ZARA
10.2017 - 12.2020
Sales Assistant
APPAREL GROUP
01.2015 - 01.2017
High School Diploma - Management
Depot Higher Secondary School
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