Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Yudayah Mukalazi Nalubega

Yudayah Mukalazi Nalubega

Al Satwa - Dubai,UAE

Summary

Dedicated and customer-focused hospitality professional with over 3 years of experience in fast-paced restaurant and hotel environments in Dubai. Skilled in guest service, order accuracy, team training, and compliance with Dubai Municipality hygiene standards. Proven ability to handle high guest volumes, resolve complaints effectively, and contribute to service improvements that enhance customer satisfaction and loyalty.

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work history

Waitress/Hostess

Boracay Island Restaurant
Deira , Dubai
02.2023 - 04.2025
  • Served an average of 60–90 guests per shift in a busy Dubai restaurant, offering personalized menu guidance and ensuring 100% order accuracy in coordination with kitchen staff.
  • Maintained strict compliance with Dubai Municipality health standards, consistently sanitizing dining areas and guest touchpoints.
  • Greeted and seated guests promptly, helping reduce wait times and increase table turnover during peak hours.
  • Trained and mentored 5+ new employees, standardizing service delivery and improving overall team performance.

Housekeeping supervisor

Hotel Equatorial
Munyonyo, Kampala
01.2021 - 01.2025
  • Greeted and seated an average of 50–70 guests per shift, fostering a warm, professional atmosphere that encouraged repeat visits and positive customer feedback.
  • Delivered meals and beverages within an average of 10 minutes from order placement, ensuring prompt service and guest satisfaction.
  • Processed an average of UGX 7,500,000–15,000,000 in transactions daily using POS systems, maintaining 100% accuracy in billing and cash/card handling.
  • Boosted average customer spend by 15–25% through effective upselling of high-margin items such as desserts, cocktails, and special offers.
  • Collaborated with a team of 5–10 staff, including chefs and bartenders, to ensure seamless operations and coordinated service delivery.
  • Resolved guest concerns with a 95 %+ success rate, preserving customer loyalty and minimizing escalation to management.

Education

Diploma - Hotel Management

YMCA Comprehensive College - Wandegeya
Uganda
02.2013 - 11.2015

High School Diploma - Uganda Advanced Certificate of Education

St. Peters Secondary School - Nalya
Uganda
02.2005 - 11.2010

Skills

  • Customer service and support
  • Order accuracy
  • Menu knowledge
  • Food assembly efficiency
  • Cash handling
  • Cleanliness and organization
  • Problem-solving
  • Adaptability
  • Communication skills
  • Food safety practices
  • Team collaboration
  • Basic kitchen skills

Languages

English
Fluent
Arabic
Intermediate

Timeline

Waitress/Hostess

Boracay Island Restaurant
02.2023 - 04.2025

Housekeeping supervisor

Hotel Equatorial
01.2021 - 01.2025

Diploma - Hotel Management

YMCA Comprehensive College - Wandegeya
02.2013 - 11.2015

High School Diploma - Uganda Advanced Certificate of Education

St. Peters Secondary School - Nalya
02.2005 - 11.2010

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Yudayah Mukalazi Nalubega