Yuliia Chernenko

• Greeting Customers: Welcome customers as they enter the store and offer assistance.

• Understanding Customer Needs: Engage with customers to understand their preferences, needs, and fashion sense.

• Product Knowledge: Maintain in-depth knowledge of the store’s inventory, including new arrivals, trends, and best-sellers.

• Upselling and Cross-Selling: Encourage additional purchases by suggesting complementary items or higher-end alternatives.

• Meeting Sales Targets: Strive to achieve individual and store sales targets by effectively closing sales.

• Inventory Management: Assist with organizing and replenishing stock on the sales floor, ensuring that the store is well-stocked and tidy.

• Brand Knowledge: Understand the brand’s ethos, target audience, and product lines to effectively represent the brand to customers.

• Building Clientele: Develop and maintain relationships with repeat customers, offering personalized service and keeping them informed about new collections or special events.

• Team Support: Work collaboratively with other team members, assisting them during busy periods.

• Training: May assist in training new employees, particularly in customer service and product knowledge.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers needs and provide assistance and information on product features.
• Welcome customers to the store and answer their queries.
• Follow and achieve department's sales goals on a monthly, quarterly and yearly basis.
• "Go the extra mile" to drive sales.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.

• Reaching, and exceeding sales targets set Maintaining operational procedures and supporting store management with ad hoc projects.
• Building strong professional relationships with clients and promote repeat custom and footfall.
• Undertaking store administration and banking duties Maintaining accurate & up to date product knowledge Providing excellent customer service.
• Observing all Company, store and/or host store procedures, as required by the management team.

• Greeting customers at the door as they enter the shop.
• Assisting customers select the correct frame for their lenses.
• Measuring the frames and ensure they fit perfectly.
• Ordering prescription glasses and contact lenses in for the customer.
• Making follow up appointments for customers