A dedicated, people-focused and passionate about creating a positive, supportive, and productive work environment.
I thrive on educating and empowering team, fostering collaboration, and ensuring every team member feels valued. With strong empathy, I help solve challenges smoothly while keeping operations efficient and strive to drive both individual growth and collective success.
- Create a positive work environment, resulting in higher employee morale.
- Delegate tasks to team members efficiently improving overall productivity.
- Increase staff productivity by providing comprehensive training programs
- Investigate issues affecting group operations, helped correct problems using different leadership styles
- Handle customer complaints effectively, restoring trust in our brand.
- Manage daily operations, ensuring smooth workflow and high customer service standards.
- Handle administrative tasks, including reporting, scheduling, and inventory management.
- Coordinate with suppliers for procurement of necessary product.
- Support event planning and store promotions to drive engagement and sales.
- Boosted store reputation with excellent customer service skills.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Lead the training of new staff members to improve team efficiency.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted in visual merchandising, improving shop floor appeal.
- Educated customers on beauty products, providing personalized recommendations.
- Developed strong relationships with regular clients, encouraging repeat business.
- Cultivated a welcoming shopping environment through friendly and professional demeanour.
- Monitored inventory and reported ordering needs to reduce out-of-stock items.
- Team coordination & leadership
- Office operations & administrative support
- Employee training & onboarding
- Customer service & problem resolution
- Procurement & inventory management
- Scheduling & workflow optimization
- Strong communication & interpersonal skills
- Organizational & multitasking abilities
STP (star development program) AZADEA
MDP (managerial development program) AZADEA