Yusaf Kuresh
Sharjah,UAE
Summary
Accomplished HR professional with expertise in employee relations, policy development, and recruitment coordination. Demonstrates strong skills in conflict resolution and manpower planning, ensuring effective workforce management. Proficient in event coordination and performance evaluation, with a focus on optimising recruitment and selection techniques to enhance organisational success.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Crew Connect Services Officer
Emirates
Dubai, UAE
2024.01 - 2025.08
- Led and oversaw delivery of Crew Connect Services, ensuring 24/7 operations and compliance.
- Managed operational team to provide high-quality support and hospitality to stakeholders.
- Ensured operational efficiency through effective manpower planning and resource prioritisation.
- Utilised analytics to monitor performance and drive data-driven improvements.
- Fostered innovation and a high-performance culture within the team and among stakeholders.
- Developed and coached Crew Connect Services team, enhancing skill sets and competencies.
- Conducted performance evaluations to promote continuous improvement and professional growth.
- Coordinated with internal stakeholders to ensure optimal service delivery and operational performance.
- Improved team efficiency with regular training sessions.
- Increased operational efficiency by streamlining administrative processes.
Crew Connect Coordinator
Emirates
Dubai, UAE
2021.11 - 2024.01
- Coordinated office activities to enhance efficiency and ensure compliance with company policies.
- Supported management team with events, assessments, training, and crew engagement forums.
- Managed venue bookings, invitations, and programme design for various events.
- Oversaw maternity leave administration processes for Crew Administration Team.
- Delivered first-level leadership support on daily operations to the team.
- Provided regular updates to Officer/Line Manager regarding operational activities.
- Recommended enhancements to existing policies based on common queries from Cabin Crew Management.
- Maintained qualitative records of interactions with crew across multiple systems.
Human Resource Coordinator
Emirates
Dubai, UAE
2019.01 - 2021.01
- Recorded employee data, including addresses, earnings, absences, and performance reports.
- Gathered personnel records from various departments to maintain comprehensive files.
- Examined employee files to respond to inquiries regarding personnel actions.
- Addressed questions concerning examinations, eligibility, salaries, and benefits.
- Assisted in administering employee benefit programmes and worker's compensation plans.
- Conducted exit interviews and ensured completion of termination paperwork.
- Analysed employment-related data to generate required reports.
- Resolved employee relations issues, including harassment allegations and work complaints.
- Conducted exit interviews to gain insights into improving employee experience.
Human Resource Manager
Cambay Global Shipping Services L.L.C
Dubai, UAE
2014.11 - 2019.09
- Facilitated communication between management and employees by addressing inquiries and resolving issues.
- Analysed compensation and benefits policies to ensure competitiveness and compliance with regulations.
- Managed staffing responsibilities, resolving understaffing and administering disciplinary actions effectively.
- Conducted new employee orientation to align workforce with organisational objectives.
- Administered performance management systems, compensation, benefits, and safety programmes.
- Assessed training needs to design development, language training, and health initiatives.
- Executed exit interviews to determine reasons for employee departures.
- Developed projects addressing pay equity, childcare services, and employee recognition initiatives.
Retail Chain Store Area Supervisor
Du Telecom
Dubai, UAE
2012.03 - 2014.10
- Served as point of contact for customer complaints providing swift resolution.
- Maintained safe work environment through strict adherence to company rules and regulations.
- Coordinated with managers regarding operational issues for quick resolution.
- Played key role in budgeting decisions optimising use of resources.
Relationship Officer
HDFC Bank Ltd
Sharjah, UAE
2011.01 - 2011.11
- Established rapport with clients to facilitate open communication lines.
- Improved customer relationships by addressing their queries and concerns promptly.
- Assisted in conflict resolution, leading to improved customer satisfaction.
- Stayed updated on latest market trends for providing relevant advice to customers,.
Human resources administrator
Kingfisher Airlines
Bangalore, India
2010.07 - 2010.11
- Resolved disputes between employees, maintaining harmony at workplace.
- Handled employee relations issues, resolving conflicts effectively.
- Implemented diversity initiatives, promoting an inclusive work environment.
- Assisted in developing company policies for smoother functioning.
- Led recruitment drives for talent acquisition.
- Coordinated training programmes, enhancing staff skills.
Education
Bachelor - business management, business
Bangalore university
2010.01 - 2010.12
Skills
- Employee relations
- Policy development
- Recruitment coordination
- Conflict resolution
- Manpower planning
- Event coordination
- Performance evaluation
- Recruitment and selection techniques
Websites
Accomplishments
- Crew Engagement Boost, Improved crew engagement by 25% through well-coordinated events and training sessions.
- Policy Compliance Excellence, Managed over 50 office activities efficiently, ensuring 100% compliance with policies.
- Record Maintenance Accuracy, Reduced administrative errors by 40% through meticulous record maintenance and updates.
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Urdu
Advanced
Punjabi
Upper intermediate
Custom
3,5,6,6,6
Personal Information
Certification
Certified Fitness trainer from ETA Global Academy.
Timeline
Crew Connect Services Officer
Emirates
2024.01 - 2025.08
Crew Connect Coordinator
Emirates
2021.11 - 2024.01
Human Resource Coordinator
Emirates
2019.01 - 2021.01
Human Resource Manager
Cambay Global Shipping Services L.L.C
2014.11 - 2019.09
Retail Chain Store Area Supervisor
Du Telecom
2012.03 - 2014.10
Relationship Officer
HDFC Bank Ltd
2011.01 - 2011.11
Human resources administrator
Kingfisher Airlines
2010.07 - 2010.11
Bachelor - business management, business
Bangalore university
2010.01 - 2010.12