Yusuf Ansari

Business Development and Key Accounts

• Acquired and onboarded new enterprise clients through targeted outreach, market research, and cold calling.
• Achieved 8x monthly revenue growth by driving business from both new and existing customers.
• Consistently maintained 95%+ collection efficiency, ensuring timely payments and healthy cash flow.
• Managed full sales cycle: rate negotiation, HO pricing approval, onboarding documentation, and contract closure.

Operation & Service Efficiency

• Oversaw first-mile logistics for NE region, ensuring timely pickups, network connectivity, and SLA compliance.
• Collaborated with transit hubs and ops teams to ensure on-time last-mile delivery and reduce transit exceptions.
• Built strong relationships with franchise partners to improve service quality and expand regional business.
• Reported key metrics to Cluster and Zonal Managers, including monthly funnel, collection status, and service SLAs.

Business Development & Client Relationship:

• Acquired new business accounts and expanded revenue from existing clients through strategic engagement and service quality.
• Promoted C2C services in military cantonments by delivering presentations to defense personnel, resulting in recurring institutional business.
• Created and presented monthly MIS reports to senior management, summarizing business performance, revenue trends, and client feedback.
• Maintained productive partnerships with vendors and associates, ensuring smooth operations and business support.

Operations & Dispute Resolution:

• Managed full-cycle operations: first-mile pickup, network connection, and last-mile delivery across assigned territories.
• Supervised inventory, warehouse processes, and fleet operations, ensuring SLA adherence and cost control.
• Led time-sensitive government project deliveries, including confidential materials like question papers, ensuring punctual and secure handovers.
• Handled dispute resolution and customer claim settlements in cases of damage or pilferage, implementing preventive measures for future losses.

Marketing & Lead Generation:

• Conducted market research and customer database management to identify and qualify sales leads.
• Executed targeted campaigns (Email, WhatsApp, SMS) across Jaipur to generate interest and create brand visibility.
• Led an on-ground brand activation initiative in Jaipur, boosting local awareness and contributing to a 15% increase in regional business.

Sales & Key Account Coordination:

• Managed cold calling and new client engagement, supporting the onboarding of enterprise customers with Pan-India service contracts.
• Supported rate proposals and contract discussions in coordination with the pricing and HO sales team.
• Maintained CRM data and tracked client conversations, follow-ups, and pipeline activities.

Service Monitoring & Support:

• Analyzed unconnected consignments, expedited shipments held over 24 hours, and ensured rerouting of short/excess loads.
• Coordinated timely pickup scheduling and hub-level connections, ensuring smooth flow of priority shipments.
• Acted as a liaison between client teams and operations, monitoring service levels and ensuring prompt issue resolution.