YUSUF KATENDE
Dubai,United Arab Emirates
Summary
Customer-focused professional with career emphasis on providing exceptional hospitality services. Can deliver impeccable customer experience by leveraging skills in communication, problem-solving, and time management. Bring expertise in maintaining smooth hotel operations and enhancing guest satisfaction.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
BELL MAN
ATLANTIS HOTEL
Dubai, United Arab Emirates
01.2024 - Current
- Communicated effectively with other departments for better operational flow across the hotel.
- Maintained a professional demeanour with all guests to foster positive relations.
- Delivered messages, parcels, and flowers to rooms for improved customer service.
- Assisted guests with loading and unloading of luggage from vehicles.
- Organised and prioritised luggage storage to provide quick retrieval for departing guests and timely check-in for new arrivals.
- Collaborated with concierge team to provide information on local attractions and services.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Kept lob and entrance areas clean and organised to create welcoming first impression for guests.
- Liaised with transportation services to arrange luggage transfers for guests arriving from or departing to external locations.
- Coordinated with housekeeping to deliver and collect laundry items for guests.
- Responded promptly to guest requests for additional amenities and services.
- Kept lobbies and reception areas clean, tidy and hazard-free, storing luggage away from pathways.
- Forwarded delivered packages to appropriate guests in timely manner.
- Supported customers with special requirements to enhance service.
- Built and maintained strong working relationships with regular customers.
- Marked baggage accurately with claim checks
- Carried luggage for guests, providing outstanding customer service.
- Maintained security of guest luggage and business property.
- Maintained positive, helpful attitude to deliver exceptional customer service.
- Conducted deliveries on bikes, foot and in cars.
- Explained features in accommodation venue and answered guest questions.
Room attendant
FAIMONT HOTEL
Dubai, United Arab Emirates
02.2022 - 03.2023
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Assisted with laundry operations to maintain fresh linen supply.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Checked mini-bars daily, restocking as required for seamless guest experience.
- Enhanced ambience in guest rooms, creating a comfortable environment.
- Vacated rooms inspected thoroughly before releasing them back into inventory; prevented future complaints.
- Polished furniture and fixtures regularly, maintaining an attractive appearance in rooms.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Restocked amenities promptly, ensuring availability at all times.
- Improved customer experience with attentively addressing their needs.
- Ensured high standards of hygiene by regularly sanitising all areas.
- Provided detailed room service for the comfort of guests.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
- Coordinated with front desk staff for efficient room allocation and preparation.
- Secured guest rooms after performing housekeeping services.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Followed health and safety standards governing correct use of chemicals.
Education
Diploma - Business Administration
Nkumba University
Uganda 08.2019 - 10.2021
Skills
- Door security operations
- Lost property management
- In-Room dining coordination
- Baggage storage procedures
- Patience and composure
- Room directions
- Vehicle parking
- Understanding hotel layout
- Handling payment transactions
- Room service delivery
- Disability awareness training
- Customer relations
- Luggage handling
- Guest escorting
Languages
English
Fluent
Timeline
BELL MAN
ATLANTIS HOTEL
01.2024 - Current
Room attendant
FAIMONT HOTEL
02.2022 - 03.2023
Diploma - Business Administration
Nkumba University
08.2019 - 10.2021
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