Yvette Nungari
Dubai
Summary
A highly organized, self driven, detail oriented individual with a background in customer service, 10 years as an international cabin crew and 4 years of administrative skills in a fast paced and multicultural environment. Seeking for an opportunity to be an asset at JETEX Dubai.
Overview
16
16
years of professional experience
Work History
Administrative Manager and Secretary
Kadernani Consultants
10.2024 - Current
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Monitored office supplies to order and replenish stock when necessary.
- Coordinated office events, seminars and meetings for staff and clients.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Increased employee engagement by organizing team-building events and implementing recognition programs that acknowledged outstanding performance.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Managed executive calendars to strategically coordinate meetings and appointments. Especially for the CEO as i acted as personal secretary.
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- To proactively manage and coordinate the diary of the Chief Executive by prioritizing and arranging internal and external meetings, ensuring appropriate briefing papers are prepared and provided.
- Coordinated travel arrangements for the General Manager, resulting in seamless business trips with minimal disruptions.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Proactively anticipated the General Manager''s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
Property Consultant
Housses Real Estate
09.2023 - 07.2024
- Organised and hosted viewings, showcasing properties effectively to prospective buyers and tenants.
- Advised clients on legal and regulatory requirements to comply with property transactions, especially with updating KYC forms.
- Facilitated negotiations between buyers and sellers, achieving favourable terms for all parties involved.
- Managed extensive portfolios of properties, optimising rental income and maintaining high occupancy rates.
- Coordinated property renovations and improvements to increase market appeal and value.
- Negotiated lease terms on behalf of clients, securing favourable conditions and enhancing asset value.
- Established strong relationships with clients, building a reputation for reliability and expert advice.
Customer Service Supervisor
XOBO Delivery Limited
01.2021 - 12.2022
- Created positive working environments by offering support and guidance to staff.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained a professional image and supervised the team at all times.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
PREMIUM CABIN CREW
Emirates Airlines
08.2011 - 09.2020
- Conformed to the highest standards of customer service, promoting products and services e.g skywards loyalty program, duty free products contributing to company revenue
- Ensure the safety and comfort of all customers and adhering to all safety protocols in the aircraft and effectively reporting any hazards immediately to avoid accident
- Provide exceptional customer service to passengers travelling in premium cabins, including anticipating and meeting their needs throughout the flight.
- Investigated incidents of non-compliance to hygiene standards, taking corrective actions to prevent recurrence.
- Maintaining high service standards in service delivery.
- Warmly welcomed customers, showing them to their seats and acknowledged skyward members
- Maintained excellent customer satisfaction by promptly attending to passengers needs and requests.
PR Consultant
Versatile Concepts
09.2009 - 04.2011
- Built and maintained relationships with key media contacts, influencers, and stakeholders to ensure effective communication and coverage for clients
- Conducted market research and analysis to identify PR trends, opportunities, and challenges for clients, and recommended tailored PR strategies to achieve objectives
- Provided strategic counsel to clients on crisis communication, reputation management, and media relations strategies
- Developed and executed comprehensive PR campaigns to increase brand visibility and enhance public perception for diverse clients in various industries.
Internship
National Bank Of Kenya
04.2009 - 10.2009
- Provided exceptional customer service to clients by addressing inquiries, resolving issues, and offering personalized solutions at the front office
- Managed high volume of incoming calls and emails in a professional and efficient manner at the call center
- Maintained strong knowledge of banking products and services to effectively assist customers with their financial needs
- Collaborated with various departments within the bank to ensure seamless processes and timely resolution of customer requests
- Consistently met and exceeded customer satisfaction goals through active listening, problem-solving, and empathy.
Education
CIPD LEVEL 3 - HUMAN RESOURCE
AVADO
Professional Diploma in Human Resource Management -
University Of Dubai
05.2021
Language -
Arabic Language Center
12.2019
Bachelor Of Commerce in Business Management and Administration -
The Catholic University of Eastern Africa
04.2011
ICDL - Internal Computer Driving License
Computer Pride
High School certificate -
Saint Francis Girls High School Mangu
11.2006
Skills
- Strong communication and interpersonal skills
- Problem solving
- Organizational and time management skills
- Microsoft Office skills
- Customer Relationship Management (CRM)
- Resilience under pressure
- Office supervision
- HR support
- Organization and multitasking
- Teamwork and collaboration
- Safety and compliance inspections
Languages
English
Proficient
C2
Swahili
Advanced
C1
Arabic
Beginner (A1)
reference
Sebastian Leclerq
Crew Perfomance Manager
+97147083750
Mohamed Wali
Office Manager
04 564 2787
Timeline
Administrative Manager and Secretary
Kadernani Consultants
10.2024 - Current
Property Consultant
Housses Real Estate
09.2023 - 07.2024
Customer Service Supervisor
XOBO Delivery Limited
01.2021 - 12.2022
PREMIUM CABIN CREW
Emirates Airlines
08.2011 - 09.2020
PR Consultant
Versatile Concepts
09.2009 - 04.2011
Internship
National Bank Of Kenya
04.2009 - 10.2009
Professional Diploma in Human Resource Management -
University Of Dubai
Language -
Arabic Language Center
Bachelor Of Commerce in Business Management and Administration -
The Catholic University of Eastern Africa
ICDL - Internal Computer Driving License
Computer Pride
High School certificate -
Saint Francis Girls High School Mangu
CIPD LEVEL 3 - HUMAN RESOURCE
AVADO
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