YVONNE CHEBET

Answer and direct phone calls and Organize and schedule appointments and meetings.

Maintain contact lists, Produce and distribute correspondence memos, letters, faxes, and forms.

Assist in the preparation of regularly scheduled reports and Develop and maintain a filing system.

Order office supplies, Book travel arrangements and Submit and reconcile expense reports.

Provide general support to visitors and Research and creates presentations.

Provide information by answering questions and requests, Generate reports and Handle multiple projects.

Prepare and monitor invoices ,Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities.

Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Prepare product or service reports by collecting and analyzing customer information.

Contribute to team effort by accomplishing related results as needed.

Manage large amounts of incoming calls.

Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods/tool.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines, and policies.

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.