ZACHARIA MWAURA
Dubai,Dubai
Summary
Operation and coordination Supervisor with 7years experience in implementing procedure and lean practice to increase workforce efficiency and decrease operation cost Successful in developing training and leading the team to productivity, offering solid expertise in company goals and SOPs. Maintain efficient programmed operations by applying strong document management and resource coordination skills.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
5
5
Certificates
Work History
Pavilion Guest Experience Service /Coordinator
DUBAI EXPO
Dubai
09.2021 - 03.2022
- Ensure all communications on arrival of VIP team are delivered in highly professional and accurate manner
- Work hand in hand with Coordinator in Managing VIP entrance
- Provide expert support and advice in regard to the planning and of the smart queue for a smooth operation
- Adopt a hands-on approach to ensuring the smooth and successful execution of all events and functions
- Ensure that all events and functions at the Pavilion are delivered to the highest standards throughout all aspects of planning, communication and execution
- Provide full explanation about the Pavilion to the guest in a professional manner
- Act as role model in making sure visitors enjoy their tour inside pavilion
- Coordinate safety inspections
- Report and follow up any safety issue in the pavilion.
Cabin Supervisor
Emirates Airline
Dubai
03.2010 - 09.2020
- Demonstrate business awareness through responsible decision making
- Propose workable ideas for cost saving/revenue generation
- Provide feedback, guidance and direction to all team members to ensure standards are met as they apply to customers, safety, security and overall performance on board
- Be role model to Cabin Crew through motivational and inspirational leadership
- Capture and enhance customer experience in timely manner factual and accurate reports, communicate any other information to relevant department
- Allocate manpower resources appropriately considering skills level, special qualifications, languages and customer and all KPIs
- Act as brand and customer ambassador by demonstrating positive and professional image whilst representing the company
- Ensure customer complaints are fully investigated, managed effectively and appropriate service recovery is applied
Ground Staff
Emirates Headquarter, Emirates Airline
Dubai
06.2016 - 06.2020
- Receives different types of reports/feedback submitted by Crew members
- Assist Officers to maintain proper filing or reports, letters, documents,
- Develop and maintain close and effective working relationship with key stakeholders internally and externally
- Execute departmental contingency plans in response to any type of operational disruption including inclement weather, aircraft incident, severe traffic, tunnel closure, system failures etc
- Initiate mass manual procedures following system outages and mobilize support teams across Dnata, EKAS and Central Services to ensure effective operation and compliance with company and regulatory policies
- Peer Support team is voluntarily available to listen, assist, and link their peers to available resources
- Detailed programmed operations and participant activities with comprehensive record-keeping
- Delivered exceptional level of service to flight attendance by listening to concerns and answering questions.
Supervisor
Binhendi Group, Jepengo Restaurant
Dubai
11.2007 - 12.2009
- Assist Restaurant manager in training and supervising front of house staff members
- Supervise floor during meal service and ensure that all standards set forth by
- Ensure that all checklists, requisitions and proper opening and closing duties are completed for each shift
- Communicate effectively both verbally and in writing, to provide clear direction to staff
- Observe performance and encourage improvement where necessary
- Ensure staffing levels for all outlets are accurate based Event and business needs
- Organize and make sure staff is present for pre-shift and department meetings
- Communicate with staff on pertinent information such as menu changes, equipment issues, reservations and guests’ special needs
- Ensure that all steps of service, policies and procedures outlined are followed at all times
- Follow proper cash handling protocol if needed
- Communicate with all guests with clear and kind tone and make every effort to resolve and conflict to ensure guests highest satisfaction
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Education
Bachelor - Aviation Management And Operations
Edith Cowan University -
Perth 09.2021 - Current
Diploma - Aviation Security Management
Edith Cowan University.
Australia 01.2019 - 01.2021
Diploma - Business Administration
Kenya Polytechnic – Nairobi
Nairobi 01.2005 - 01.2006
Higher Education: O Level -
L.Nakuru High School
Nakuru 01.2000 - 01.2004
Skills
Problem solvingundefined
Accomplishments
- Supervision - Supervised team of twenty staff members
- Voted as the best cabin crew of the month
- Introduce the idea of the Green crew where it works on the reduction of the printing paper by 25%
- Mentoring and cancelling Colleagues
Certification
- Management in Aviation
Additional Information
Hobbies and Interest :
- Travelling Both for business and leisure
- Reading books journal and Newspaper
- Sports: football , Netball ,Chessboard
Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Bachelor - Aviation Management And Operations
Edith Cowan University -
09.2021 - Current
Pavilion Guest Experience Service /Coordinator
DUBAI EXPO
09.2021 - 03.2022
- Aviation Medical / SEP/
01-2020
- Management in Aviation
08-2019
Diploma - Aviation Security Management
Edith Cowan University.
01.2019 - 01.2021
- Aviation Security ,
11-2016
Ground Staff
Emirates Headquarter, Emirates Airline
06.2016 - 06.2020
Cabin Supervisor
Emirates Airline
03.2010 - 09.2020
Supervisor
Binhendi Group, Jepengo Restaurant
11.2007 - 12.2009
- Business Administration
11-2006
Diploma - Business Administration
Kenya Polytechnic – Nairobi
01.2005 - 01.2006
- Higher Education O level
11-2004
Higher Education: O Level -
L.Nakuru High School
01.2000 - 01.2004
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