ZAFAR BIN SULEMAN AWALGI
Dubai ,UAE
Summary
Results-driven Collection Officer with knack for resolving complex debt scenarios and building strong client relationships. Skilled in negotiating settlements and recovering high-value debts, leading to improved cash flow and reduced delinquency rates. Known for maintaining high level of professionalism while achieving significant recovery targets.
Overview
16
16
years of professional experience
Work History
Credit Analyst / Collection Officer
Arabian Millennium Medical Trading LLC
Dubai, UAE
12.2021 - Current
- Customer Payment Coordination: Identify and resolve customer payment discrepancies through effective coordination with healthcare facilities, clinics, and hospitals
- Invoice Management: follow up on aging invoices, collect, and allocate payments from clients to ensured statements were consistently updated
- Account Monitoring: Monitor customer account details for non-payments, delayed payments, and other irregularities, ensuring timely collections
- Communication: Communicate with customers via phone, email, and in-person visits to discuss payment issues and establish payment arrangements
- Payment Recording: Accurately record customer payments by cash, cheque, or electronic transfer; update receivables by totalling unpaid invoices
- Statement Generation: Generate monthly statements of accounts; send to customers and follow up on due invoices to collect payments
- Record Maintenance: Maintain comprehensive accounts receivable customer files and records, ensuring accuracy and compliance with company policies
- Dispute Resolution: Research and resolve payment discrepancies, working closely with the sales and customer service teams to address and prevent issues
- Sales Documentation: Ensure accurate completion of all sales-related documentation, supporting the sales team in closing deals
- Policy Adherence: Consistently apply all risk and due diligence policies, practices, and procedures related to credit and collections
- Reporting: Prepare regular reports on the status of collections and outstanding accounts; present findings to management
- Customer Relationship Management: Develop and maintain strong relationships with customers to ensure smooth collections processes and foster long-term partnerships
- Team Collaboration: Coordinating with supply chain and sales team department to ensure timely submission of customer invoices as required.
- Maintained confidentiality of sensitive customer information, ensured compliance with Data Protection Act.
- Improved workflow efficiency by implementing automated systems for credit application processing.
- Streamlined credit approval process by introducing risk analysis tools and techniques.
- Conducted research on current and prospective clients' industries; provided valuable insights into market trends.
- Analysed prospective clients' income, assets, debts to determine financial standing.
- Tracked economic trends that might affect customers' ability to pay; provided foresight into potential risks.
- Conducted detailed financial ratio analysis for better credit risk assessment.
- Collaborated with internal teams reviewing policies, procedures ensuring alignment with regulatory requirements.
- Collaborated closely with sales team to maximise profit whilst minimising risk.
- Developed a comprehensive understanding of company's credit policy to make informed decisions.
- Prepared reports detailing the degree of risk involved in extending credit or lending money, aided decision making processes.
- Utilised advanced software tools for efficient debt tracking and reporting purposes.
- Mitigated risk with regular follow-ups on overdue accounts.
- Improved client relationships by efficiently communicating payment plans.
- Helped in updating debtor databases regularly thus ensuring access to up-to-date information at all times..
- Investigated disputed debts thoroughly, ensuring accurate resolution of cases..
- Prepared comprehensive reports on collection activity for management review..
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Performed customer credit checks and advised on credit limit adjustments.
- Stored customers' information securely to maintain confidentiality.
- Calculated debt amounts using financial records.
Collection Officer
Emirates Islamic Bank
10.2020 - 11.2021
- Identified and resolved customer payment discrepancies through effective coordination with banks
- Negotiated credit extensions when necessary and eliminated future defects
- Carried out collection and reporting activities according to specific deadlines
- Generated and sent out invoices; followed up on, collected, and allocated payments
- Monitored customer account details for non-payments, delayed payments, and other irregularities
- Communicated with customers via phone, email, and personal visits
- Recorded customer payments by cash and cheque
- Generated monthly statement of accounts; followed up on due invoices and collect the payments
- Maintained accounts receivable customer files and records
- Researched and resolved payment discrepancies
- Ensured accurate completion of all sales-related documentation
- Consistently applied all risk and due diligence policies, practices, and procedures
- Assisted with the development of sales and services employees within the branch/department
- Managed new account openings and cross-selling of all bank products.
Collection officer
HSBC Bank.
Dubai, UAE
06.2019 - 09.2020
- Provided efficient and effective customer service to consistently meet and exceed customer expectations
- Coordinated and followed up with customers on all due and near-due payments for the collection of overdue/long outstanding accounts
- Organized field visits to locate customers and collect payments; tracked customers through the internet and updated all information on the system
- Executed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.
- Ensured adherence to company policies during debt recovery process, demonstrating integrity and responsibility.
- Liaised between debtors and company representatives, fostering effective communication..
- Collaborated with legal team to commence litigation proceedings when necessary.
- Built rapport with clients for improved payment compliance.
- Organised and maintained customer files, enhancing data management efficiency.
- Followed company protocols to keep sensitive and financial information secure.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
S.A.B Motors
07.2017 - 02.2019
- Managed buying and selling of used motorcycles.
Relationship Officer
Doha Bank
Dubai
06.2015 - 04.2017
Islamic Finance Executive
Abu Dhabi Islamic Bank, ADIB
Dubai
08.2012 - 04.2015
Relationship Manager
Kotak Mahindra Old Mutual Life Insurance Co, Plans
Hyderabad
12.2008 - 03.2012
Education
Bachelor of Science - Computers
Bhavan's New Science Degree College
2004 - 2008
Skills
- Professional Skills and Proficiencies
- Excellent communication and written skills
- Straightforward, optimistic, cooperative, hardworking, and dedicated towards work
- Proficient in Computers and MS Office (Word, Excel, PowerPoint, Access), Internet Tools
Timeline
Credit Analyst / Collection Officer
Arabian Millennium Medical Trading LLC
12.2021 - Current
Collection Officer
Emirates Islamic Bank
10.2020 - 11.2021
Collection officer
HSBC Bank.
06.2019 - 09.2020
S.A.B Motors
07.2017 - 02.2019
Relationship Officer
Doha Bank
06.2015 - 04.2017
Islamic Finance Executive
Abu Dhabi Islamic Bank, ADIB
08.2012 - 04.2015
Relationship Manager
Kotak Mahindra Old Mutual Life Insurance Co, Plans
12.2008 - 03.2012
Bachelor of Science - Computers
Bhavan's New Science Degree College
2004 - 2008
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