Fitness & Health, Outdoor adventures, Reading,
Zahara Careem
Content Writer
Dubai,DU
Summary
Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with history of superior performance in remote environments.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Events Team Coordinator
Serindipity Solutions
Dubai, Dubai
01.2021 - 03.2021
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Generated client retention by accurately organizing and executing [Type] trade shows and events.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Maintained energy and enthusiasm in fast-paced environment.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Planned large-scale events such as trade shows, conferences, and meetings.
Sales & Marketing Coordinator
La Ville Hotel & Suites by Marriott
Dubai, Dubai
05.2019 - 09.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Guest Relations & Business Centre Team Leader
Jumeirah Al Naseem
Dubai, Dubai
05.2018 - 03.2019
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Regulated appropriate staffing levels to meet business and customer requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Coached and developed associates to improve soft skills and recovery techniques.
Guest Relations Executive
Jumeirah Al Naseem
Dubai, Dubai
12.2016 - 05.2018
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Checked documentation and corrected issues in prompt fashion.
- Managed and improved customer service functions for reception and lounge areas.
- Surveyed guests to check for areas in need of improvement.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Education
LLB - Law
University of London
London 01.2016 - Current
Skills
New Business Development
Events logistics management
Scheduling
Digital marketing
Cultural awareness
Reading comprehension
Computer skills
Troubleshooting
Critical thinking
Interests
Timeline
Events Team Coordinator
Serindipity Solutions
01.2021 - 03.2021
Sales & Marketing Coordinator
La Ville Hotel & Suites by Marriott
05.2019 - 09.2020
Guest Relations & Business Centre Team Leader
Jumeirah Al Naseem
05.2018 - 03.2019
Guest Relations Executive
Jumeirah Al Naseem
12.2016 - 05.2018
LLB - Law
University of London
01.2016 - Current