Zaharenia Jackie Manos
FPO,AE
Summary
To share my 25+ years of extensive experience with Navy Federal both as a team leader and as a member service representative with a focus on member service and daily operations.
Overview
21
21
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
03.2023 - Current
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Highly skilled in ATM reconciliation and ATM cash verification.
- Resolved problems or discrepancies concerning members' accounts with expertise.
- Explained, promoted, and sold products and services such as savings and checking accounts, travelers' checks, loans, and credit cards with cross-selling skills to tailor recommendations best suited to the members.
- Processed transactions accurately while maintaining high standards of confidentiality and security.
- Collaborated with team members to streamline processes, improving operational efficiency.
- Analyzed member feedback to identify areas for service improvement and implement solutions.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Provided exceptional member service by resolving inquiries and issues efficiently.
- Collaborated with team members to streamline workflow and improve service delivery.
- Trained new representatives on customer service protocols and operational procedures effectively.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Manager
Navy Federal Credit Union
06.2004 - 03.2023
- Consistently and expertly demonstrates sound decision making skills, initiative, and creativity while guiding the branch to success in business related goals.
- Excellent comprehension of job priorities and responsibilities; superior knowledge of every role in the branch and effectively delegates assignments, oversees progress and trains with steady and encouraging assistance.
- Exceptional cash management skills to include ATM reconcilement and ATM cash verification
- Establishes and maintains relationships with members by providing them with superior world class service as evidenced by numerous 100% positive comment cards.
- Exceptional performance in taking lead on contract negotiations, purchases, and timing of branch relocation in 2013 to include ATM installation.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
Education
Bachelor of Science - Business Administration
THE UNIVERSITY OF AKRON
Akron, Ohio06.1995
Skills
- Fluent in Greek
- Teamwork
- Time management
- Microsoft Office
- Adaptable
- Strong work ethic
- Verbal and written communication
Awards
2003-2011 Sustained Superior Performance Award Recipient, 2007 COBB Award, 2008 Department of the Navy Award, 2009 Department of the Navy Award
Timeline
Member Service Representative
Navy Federal Credit Union
03.2023 - Current
Manager
Navy Federal Credit Union
06.2004 - 03.2023
Bachelor of Science - Business Administration
THE UNIVERSITY OF AKRON
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