Zahid Babu

• Oversee full invoicing function and implement new procedures by customizing system into such a way to strengthen the performance to maintain department output and KPI
• Provided technical assistance to eliminate errors in order management, resulting in 70% higher customer satisfaction.
• Introduced new onboarding and training procedures that helped increase productivity by 20%.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Providing necessary training and guiding new staffs by providing entire operational flow to maintain risk free transactions.
• Verification of sales order through defined approval hierarchy.
• Assisting sales team with regard to any new requirements and extending departmental support to achieve monthly sales target. Mapping / linking customer barcodes for new / existing SKU's in ERP for EDI transaction.
• Working on several projects on system upgrading in coordination with IT team to automate routine transactions to maximize the output with minimum resources.
• Managing / leading a team for 20+ members in EDP operations, and assisting the WMS (Warehouse management team) for flawless functioning on ERP & WMS areas.
• Brought new ideas to improve overall operations during brainstorming session, and applying successful implantation without failure.
• Minimized discrepancies by effectively training employees on best practices, policies and procedures.
• Hands-on Training on SAP Hanna4 related to Master Data Management (MDM) during SAP implementation to look after for Managing Business Partner, Managing Source list, Managing Purchase info, creating pricing conditions, managing free Goods, Creating and Managing materials, Creating Conditions and Maintaining business partners.
• Responding to Internal Audit queries related to departmental operation and applying maximum effort to determine the loopholes, in order to strengthen the process execution.
• Supervising and monitoring sales order Processing to cater 9000 A,B,C, Re-export customers & NTDE Branch outlets with liaisons with Marketing OT Salesman & area managers for A & B Class customers, with Van Salesman for C class customers and with co-packing department for Promotion activities.
• Oversight of monthly review inventory planning module for fast moving SKU's fine tune the demand parameters from time to time to current seasonality for the planning module to project orders to the supplier for future months for marketing to place orders on factory and to setup appropriate Re-Order point in guidelines of company set stocking norms in line with critical stock alerts.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Suggested to IT team advance techniques for on-going improvement of WMS (warehouse management system) and Palm ERP system.
• Supported executive leadership and office staff by managing operational workflow.
• Processed GRN's (goods receipts notes) where we call it MRV (Material Receipt Voucher) for shipments received from principle suppliers.
• Conducted weekly / annual stock takes on cycle counts of the Aisle vs WMS stock and also Physical counts for a range of products to be in line integrated with the PALM ERP system.
• Controlled logistics operations from invoicing to dispatch.
• Invoicing & Stock Controlling for consumer goods.
• Monitored and registered Customer Orders received through FAX, Email and EDI Interchange for further approval with credit control and processing of sales order entry.
• Acquired knowledge of various computerized ERP (Enterprise Resource Planning) systems and WMS (Warehouse Management System) used by NTDE Dubai.
• Automated office operations, managed client correspondence and supervised data communications.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

• Processed and managed 150+ invoices on a daily basis for NTDE customer group.
• Verifying and reconciliation of the invoices to ensure data accuracy.
• Communicate with NTDE vendors and internal departments, i.e. Logistic, sales division and finance team to resolve any discrepancy.
• Maintained accurate records of invoices and payments.
• Assisted on month-end closing and reporting
• Provided support to the accounts, sales & logistics teams as needed.
• Initiated 200+ Location Transfers on a daily basis for Van Salesmen as well as for warehouse transfers from FreeZone to Mainland through STO & LTO modules.
• Executed billing tasks and recorded information in company databases.
• Verified accuracy of billing data and corrected discrepancies.
• Developed and implemented billing procedures to enforce compliance with company policies.
• Input order information into system and updated customer accounts to document and track customer orders.
• Monitored and tracked inventory to achieve prompt order fulfillment.
• Provided regular updates to sales division regarding orders to maintain transparency and customer trust.
• Communicated with sales team & customers to address order inquiries, changes and cancellations.
• Developed and implemented strategies to increase efficiency in order processing.
• Liaised with Logistics team for prompt delivery of orders.
• Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
• Processed and handled customer complaints, answering questions and providing alternative solutions.
• Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
• Informed relevant sales team & customers by mail or telephone of order information such as stock shortage, shipping dates and anticipated delays.
• Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
• Worked effectively in fast-paced environments.

• Oversaw functional, systems, operational, financial, and special Audits as well as accommodating specific requests by Senior Management with purpose to establish overall conclusion.
• Worked in Clearing and Return Department of N.I.F.T.
• Cheque encoding and processing it through Automated Business Systems (ABS).
• Managing Same Day Clearing (High Value Clearing), Intercity Cheque Clearing, and Dollar Clearing.
• Reconciliation of Processed Data into Batch Balancing.
• Returning affected Cheque back to Presented Bank / Branches.
• Delivered all inward clearing After Dispatching with Received & Delivered Cheque Reports.
• Encoding Cheque Book Requisition, Feeding Data, managing Files of Processed Data for Apex Printing for all Banks.
• Amount Entry & Electronic Matching.
• Inward Returns Cheque Entry.
• Inputted customer account information into databases within required time limits.
• Verified and checked accuracy, filing, coding and sorting of data.
• Developed collaborative work processes for streamlined project delivery.
• Built and maintained strong working relationships with colleagues.