Zahid Bashir
Dubai,UAE
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Skilled at building and maintaining relationships with clients, vendors and team members.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Senior Systems Engineer
Dar Al Ber Society
Dubai, U.A.E
08.2019 - Current
- Managing Active Directory Domain Services including Group Policy , PowerShell scripting and Certificate Services
- Installing, configure and testing operating systems, computer network systems, and system management tools.
- Sharing best practice across DevOps, Azure Cloud and Site Reliability within the function
- Implemented network security equipment, including firewalls, Multi Factor Authentication and antivirus software.
- Ensured highest level of systems and infrastructure availability.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Managed installation, upgrade and deployment projects and provided on-site direction for network & support engineers.
- Develop, implement, and test data backup and recovery and disaster recovery procedures
- Optimized network performance by continuously assessing best configuration practices.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Senior System Administrator
Galaxy Insurance Brokers
Abu Dhabi, U.A.E
02.2016 - 04.2019
- Facilitated high-quality service desk operations, applying best practice methods aligning with ITIL framework.
- Collaborate with application architect and DevOps to modernize on-premises platform to evolve
- Implemented ICT support procedures and techniques to achieve maximum quality and continuous service improvement.
- Configured and deployed high-availability and redundant systems for heavy traffic and workloads.
- Devised and implemented backup and disaster recovery processes for protecting company data.
- Tracked computer system and network performance to identify root causes of issues.
- Identifying and implementing operational cost-control mechanisms, overseeing operating budgets.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Reduced issue-resolution timeframes, minimizing operational downtime and aiding company performance.
IT Infrastructure Manager
Tech Solutions & Integrator
Dubai, U.A.E
08.2013 - 12.2015
- Designing and deploying dynamically scalable, available, fault-tolerant, and reliable cloud operations using AWS, Azure, Google Cloud, or other major cloud services.
- Assessed data security and compliance to GDPR regulations.
- Implemented network security policies and performed audits, leading to reduction in security breaches.
- Analyzing and mitigating security related issues and threats. Ability to deploy essential security measures
- Led infrastructure projects to install and upgrade various systems.
- Aligned IT strategy with business needs, prioritizing value for money, security and contractual requirements.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Liaised with third parties to purchase end user equipment as necessary.
- Managed team of IT support technicians, developing workflows and processes.
Cyber Security Engineer
Dar Al Ber Society
Dubai, U.A.E
06.2010 - 07.2013
- Worked with Infrastructure, Development and Support teams to align security and enterprise architectures.
- Troubleshoot platform issues & provide technical support within the public cloud infrastructure.
- Configured and deployed high-availability and redundant systems for heavy traffic and workloads.
- Monitoring infrastructure & taking steps to improve reliability and performance
- Built and maintained external networks to address common industry trends, incidents and cybersecurity risks.
- Carried out analysis on security alerts, identifying and recommending actions on high risks.
- Upheld security-by-design in all proposed solutions and project delivery.
- Assessed information security risk and worked with stakeholders to improve risk management process.
Network Engineer
Dar Al Ber Society
Dubai, U.A.E
08.2007 - 06.2010
- Guided and assisted users with technical issues, improving network performance and usability.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Selected and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
- Used skills in Networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP, and distributed networks
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
Education
Master of Science - Computer Science
University of The Punjab
Lahore, Pakistan 09.2004 - 04.2007
Bachelor of Science - Computer Science
Allama Iqbal Open University
Islamabad, Pakistan 03.2000 - 02.2004
Foundation degree - Pre-Engineering
Govt. Postgraduate College of Science
Faisalabad, Pakistan 09.1997 - 08.1999
Skills
- Network infrastructure administration
- Microsoft Exchange, Office 365
- Windows Server Management
- Microsoft Active Directory
- Firewalls, VPNs and security products
- System development and administration
- Cloud Computing, IaaS
- Project Management
- Information Security
- Cybersecurity
- Switches and Routers
- Citrix XenApp
- VMware Virtualization
- Technical Support and Assistance
Languages
English
Advanced
Urdu
Fluent
Arabic
Intermediate
Hindi
Advanced
Certification
- ITIL Foundation V4 Training 09/2023
- Project Management Professionals [PMP] Training 12/2018
- Cisco Certified Network Associate [CCNA] Certification 06/2010
- Microsoft Certified System Engineer [MCSE] Training 08/2005
Timeline
Senior Systems Engineer
Dar Al Ber Society
08.2019 - Current
Senior System Administrator
Galaxy Insurance Brokers
02.2016 - 04.2019
IT Infrastructure Manager
Tech Solutions & Integrator
08.2013 - 12.2015
Cyber Security Engineer
Dar Al Ber Society
06.2010 - 07.2013
Network Engineer
Dar Al Ber Society
08.2007 - 06.2010
Master of Science - Computer Science
University of The Punjab
09.2004 - 04.2007
Bachelor of Science - Computer Science
Allama Iqbal Open University
03.2000 - 02.2004
Foundation degree - Pre-Engineering
Govt. Postgraduate College of Science
09.1997 - 08.1999
- ITIL Foundation V4 Training 09/2023
- Project Management Professionals [PMP] Training 12/2018
- Cisco Certified Network Associate [CCNA] Certification 06/2010
- Microsoft Certified System Engineer [MCSE] Training 08/2005
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsCompany CultureWork-life balanceHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
SAP
ORACLE
ASPNET
WORDPRESS
SQL SERVER
SHAREPOINT
MICROSOFT DYNAMICS
IIS
KASPERSKY CLOUD
ANTISPAM
SSL CERTIFICATES
WEB HOSTING
GOOGLE CLOUD
AZURE
INTUNE
TEAMS
OFFICE 365
SCCM
Accomplishments
- Documented and resolved Remote Work Solutions for staff which led flexibility and improved staff performance leading fulfill business objectives
- Worked on project and Achieved Single Sign On for Microsoft and 3rd party Applications by completing task with accuracy and efficiency.
- Analyzed and designed a high-speed wireless network to support Customer Service and Staff with a more reliable and cost-effective model.
Interests
CRICKET
MOVIES
TRAVEL
FOOD
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