Zahra Ali Mohammed Al Dhaheri
Al Ain
Overview
10
10
years of professional experience
Work History
Priority Banking
Abu Dhabi Islamic Bank (ADIB)
01.2021 - Current
Customer Relationship Officer
Abu Dhabi Islamic Bank (ADIB)
11.2014 - 12.2020
- Managing customer's expectations by providing professional & high level of service at all times
- Attending Customers' visits/calls
- Problem solving and follow up on all customer issues
- Attending to all customer's inquiries/complaints and account maintenance activities & non-financial transactions including delivering statements and letters
- Cross sell the bank's products & services
- Opening/Closing of Current and Saving Accounts & Fixed Deposits
- Handling Cheque books, Credit & Debit Cards
- Standing Order/instruction/collect/verify for completeness & register instructions
- Setting up / Deferments of loans
- Periodic account review, filing and maintenance of all customer documents
- Work as a team, facilitate teamwork at the branch and help others when require
- Provide on the job training for new service staff
- Various related tasks within
Timeline
Priority Banking
Abu Dhabi Islamic Bank (ADIB)
01.2021 - Current
Customer Relationship Officer
Abu Dhabi Islamic Bank (ADIB)
11.2014 - 12.2020