Zahra Ali Mohammed Al Dhaheri

Customer Relationship Officer

Abu Dhabi Islamic Bank (ADIB)

11.2014 - 12.2020

Managing customer's expectations by providing professional & high level of service at all times
Attending Customers' visits/calls
Problem solving and follow up on all customer issues
Attending to all customer's inquiries/complaints and account maintenance activities & non-financial transactions including delivering statements and letters
Cross sell the bank's products & services
Opening/Closing of Current and Saving Accounts & Fixed Deposits
Handling Cheque books, Credit & Debit Cards
Standing Order/instruction/collect/verify for completeness & register instructions
Setting up / Deferments of loans
Periodic account review, filing and maintenance of all customer documents
Work as a team, facilitate teamwork at the branch and help others when require
Provide on the job training for new service staff
Various related tasks within

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