Zahra Al Jahoori
Dibba Al-Fujairah,Fujairah
Summary
Organised professional with focus on coordinating rotas and streamlining scheduling processes. Enhance operational efficiency and ensure optimal staffing levels through strategic planning and effective communication. Strong analytical skills and attention to detail ensure timely and accurate rota management.
Overview
6
6
years of professional experience
Work History
Divisional rota coordinator
Ajman Bank
Ajman , UAE
10.2016 - 10.2020
- Ensured smooth operations by efficiently managing rota schedules.
- Improved team coordination through strategic divisional allocation.
- Streamlined communication for better understanding of duties and shifts.
- Enhanced productivity by addressing and resolving scheduling conflicts promptly.
Call centre agent
Ajman Bank
Ajman , UAE
10.2014 - 10.2016
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Utilised multi-line telephone systems for efficient call handling.
- Facilitated positive customer experiences with attentive service.
- Managed high volume of inbound calls, ensuring swift response times.
- Increased client trust by providing accurate product information.
- Streamlined communication with customers to understand needs better.
Education
High School Diploma -
Al Mualla High School
Umm Al Quwain City, Imarat Umm al Qaywayn 07.2013 - /2014
Skills
- Staff coordination
- Operation organisation
- Timekeeping proficiency
- Scheduling expertise
- Employee relations
- Report writing
- Time management
- Telephone etiquette
Languages
English
Intermediate
Arabic
Native
Hindi
Intermediate
Timeline
Divisional rota coordinator
Ajman Bank
10.2016 - 10.2020
Call centre agent
Ajman Bank
10.2014 - 10.2016
High School Diploma -
Al Mualla High School
07.2013 - /2014
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