Zahra Amiri
dubai,United Arab Emirates
Summary
Client-focused professional with expertise in helpdesk operations and team leadership. Skilled in problem-solving and customer education, ensuring effective onboarding processes. Strong time management and public speaking capabilities complement proficiency in Microsoft Office. Eager to advance in roles that utilise strengths in customer service and team collaboration.
Overview
12
12
years of professional experience
Work history
Customer service representative
AL-BURJ HOLDING - Notary public -Dubai court
Dubai
2015.01 - 2026.08
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Facilitated customer loyalty programmes to enhance customer retention.
- Enhanced communication channels through regular updates on company policies and promotions.
- Offered technical support, leading to enhanced user experience.
- Streamlined processes through efficient record keeping.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Education
Bachelor of Business Administration - Human Resource Mangment
American University in Emirates
DubaiSkills
- Customer support
- Customer onboarding
- Time management
- Microsoft Office
- Problem-solving
- Team Leadership
- Client focus
- Patient attitude
- Public speaking
Affiliations
- Reading Books
- Searching
- community Mangment
Timeline
Customer service representative
AL-BURJ HOLDING - Notary public -Dubai court
2015.01 - 2026.08
Bachelor of Business Administration - Human Resource Mangment
American University in Emirates