Zaid Alfawaz
Customer Service | Assistant Manager
DUBAI
Summary
Highly motivated and results-driven Assistant Branch Manager with 5 years of experience in the financial services industry, specializing in currency exchange. Proven track record of exceeding sales targets, driving operational efficiency, and delivering exceptional customer service. Strong leadership skills combined with a strategic mindset to achieve organizational goals. Seeking to leverage my expertise in branch management and currency exchange to contribute the success of the company and achieving its goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service | Assistant Branch Manager
Alansari Exchange
Dubai
2023.12 - Current
- Successfully managed daily branch operations, ensuring compliance with company policies and procedures.
Lead a team of twenty employees, providing guidance, training, and ensuring adherence to company policies and delivering exceptional customer service.
Specialize in currency exchange, providing expert advice and guidance to customers on exchange rates and currency conversions.
Achieve and exceed Branch targets by implementing effective sales strategies and promoting a customer-centric approach.
Streamline operational processes, Increasing Branch Transactions and improving overall efficiency.
Implement customer service initiatives, resulting in 10% increase in customer satisfaction ratings compared with last quarter.
Customer Service | Shift In-Charge
Al Ansari Exchange LLC
Dubai
04.2022 - Current
- Assumed responsibility for managing shift operations, ensuring smooth and efficient branch functioning.
- Direct cash management operations such as Buying and selling foreign currencies from individual and corporate customers on regular basis.
- Monitored daily market currency rate, deciding buying, and selling rate for each currency to attract new customers and retain existing customers to ensure maximum profitability for company Taking into consideration customer satisfaction.
- Collaborated with Branch Managers to achieve sales targets and meet customer needs effectively.
Customer Service | Teller
Al Ansari Exchange LLC
Dubai
2019.05 - 2022.04
- Provided exceptional customer service, addressing customer inquiries, resolving issues, and ensuring positive customer experience.
- Provided customers with facility to undertake a range of fast, excellent and error free Cash, Cheque and remittance - based Transactions. (Currencies exchange, Domestic, Telex, western union, Cash Express Transfer, WPS Process, All Type of bill Payment, National Bond and all major Credit Card, etc.)
- Processed range of financial transactions in timely and accurate manner and efficiently to meet customer needs and adhering to regulatory guidelines and company policies
- Collaborated with team members to achieve branch sales targets and meet customer needs effectively.
Accountant
Naba Alarad Restaurant
Ajman
2015.01 - 2019.03
- Managed financial records and transactions, ensuring accuracy and compliance with accounting principles.
- Prepared financial statements, budgets, and forecasts, providing insights for decision-making.
- Collaborated with management to develop and implement cost-saving strategies.
- Assisted in payroll processing and tax compliance.
Education
Bachelor's Degree - Islamic Banking
University of Jordan
Amman, Jordan 09.2010 - 07.2014
Skills
Operations management
Staff Management
Multitasking Abilities
Cash Handling
Outstanding communication skills
Creative problem solving
Customer Relations and satisfaction
Coaching and mentoring
Time management skills
Product and service sales
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service | Assistant Branch Manager
Alansari Exchange
2023.12 - Current
Customer Service | Shift In-Charge
Al Ansari Exchange LLC
04.2022 - Current
Customer Service | Teller
Al Ansari Exchange LLC
2019.05 - 2022.04
Accountant
Naba Alarad Restaurant
2015.01 - 2019.03
Bachelor's Degree - Islamic Banking
University of Jordan
09.2010 - 07.2014