MS OFFICE
ZAID KHAN
Dubai
Summary
Conscientious [Job Title] with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
PRESTIGE EVENTS MANAGENT SERICES CO
04.2023 - Current
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Tracked customer service cases and updated service software with customer information.
- Met customer call guidelines for service levels, handle time and productivity.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Marketing Manager
ISMAEL RAHEEL PROJECT MANAGEMENT SERVICES
02.2023 - 04.2023
- Researched developing trends to stay updated with new ideas and marketing practices.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
Customer Service Officer
MADINA CASH AND CARRY
03.2021 - 01.2023
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Team Supervisor
YUNUS TEXTILES MILL Ltd
08.2019 - 12.2020
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Cultivated professional working relationships with peers and supervisors.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Education
DBA - Customer Service Management
SINDH BOARD OF TECHNICAL EDUCATION
KARACHI PAKISTAN07.2019
High School Diploma -
BISE MARDAN
SWABI KPK PAKISTAN06.2015
Skills
- Sales and Upselling
- Multi-Line Phone Systems
- Information Security
- Materials Transport
- Quality Assurance Controls
Software
TRAVELLING
GEORGIA AND ALL OVER THE PAKISTAN
Languages
English
Upper intermediate (B2)
Urdu
Advanced (C1)
Timeline
Customer Service Officer
PRESTIGE EVENTS MANAGENT SERICES CO
04.2023 - Current
Marketing Manager
ISMAEL RAHEEL PROJECT MANAGEMENT SERVICES
02.2023 - 04.2023
Customer Service Officer
MADINA CASH AND CARRY
03.2021 - 01.2023
Team Supervisor
YUNUS TEXTILES MILL Ltd
08.2019 - 12.2020
DBA - Customer Service Management
SINDH BOARD OF TECHNICAL EDUCATION
High School Diploma -
BISE MARDAN
Similar Profiles
Donna McPheetersDonna McPheeters
Senior Client Acquisition Specialist at Prestige EventsSenior Client Acquisition Specialist at Prestige Events
Matthew Ramos-GalvezMatthew Ramos-Galvez
Event and Maintenance at Prestige Maintenance and EventsEvent and Maintenance at Prestige Maintenance and Events
Yolanda GarzaYolanda Garza
Property Manager at Diamond ManagentProperty Manager at Diamond Managent