ZAID OSAMA
Dubai - United Arab Emirates,UAE
Summary
Managing Director with a strong track record in building and scaling businesses across q-commerce, e-commerce, fashion, and omnichannel retail environments. Experienced in driving growth, leading market expansion, and delivering operational excellence across multiple sectors. Strong commercial mindset with deep expertise in P&L ownership, multichannel strategy, and customer experience.
Overview
15
15
years of professional experience
Work history
Managing Director
Mubkhar
Dubai, United Arab Emirates
2023.02 - Current
- Led the build and regional expansion of Mubkhar in GCC
- Defined and executed the overall business strategy, aligning growth, brand positioning, and market entry priorities
- Owned commercial strategy and P&L performance
- Established multi-channel growth across retail and digital platforms
- Drove partnerships, expansion strategy, and operational excellence
- Built and led high performing cross-functional teams to support regional scale
- Established operating models and performance frameworks to drive consistency and execution excellence
Managing Director (UAE & Oman)
Floward
Dubai, United Arab Emirates
2020.05 - 2026.03
- Owned full P&L and business performance across UAE and Oman
- Led strategy, growth, and multi channel expansion (e-commerce, retail, B2B, aggregators)
- Oversaw end to end operations, ensuring service excellence and scalability
- Drove brand and marketing strategy in line with global positioning
- Built and led a large cross-functional organization, driving alignment and execution
- Partnered closely with group leadership on strategy and performance
City Operations Manager
talabat
Abu Dhabi, United Arab Emirates
2018.09 - 2020.04
- Led city wide operations for all vertical, managing vendors, fleet, and customer experience performance
- Drove operational performance and KPI improvements, enhancing delivery speed, reliability, and customer satisfaction
- Managed restaurant and partner relationships, improving availability, and operational readiness
- Oversaw fleet and capacity planning, ensuring efficient coverage during demand peaks
- Collaborated cross functionally with commercial, product, and customer care teams to optimize end to end operations
- Led operational improvement initiatives to streamline processes and enhance service quality
Head of Operations
AWOK
Dubai, United Arab Emirates
2016.12 - 2018.09
- Led end to end eCommerce operations, including fulfillment centers, last mile delivery, and reverse logistics
- Oversaw fulfillment and inventory management, ensuring efficiency, accuracy, and timely order processing
- Drove process optimization initiatives to improve productivity, reduce errors, and enhance service levels
- Managed logistics partners and third party providers to optimize cost, capacity, efficiency and delivery performance
- Collaborated cross functionally with commercial, technology, and customer service teams to align operations with business needs
- Built and led large operational teams, driving performance, coordination, and execution excellence
Assistant Operations Manager
MarkaVIP
Amman, Jordan
2011.11 - 2016.10
- Supported end to end e commerce operations across fulfillment, logistics, and inventory
- Monitored performance and operational KPIs to drive improvements Contributed to process enhancements to improve efficiency and accuracy
- Assisted in inventory planning and stock control to ensure product availability
- Coordinated with cross functional teams to support smooth order flow and issue resolution
- Prepared operational reports and supported performance tracking for management
Education
Bachelor Degree - Marketing
Applied Science University
Amman, Jordan 1 2010 - 10 2013
Professional Diploma - Digital Marketing
German Jordanian University
Amman, Jordan 3 2015 - 10 2022
LANGUAGES
Arabic Native
English Fluent
Timeline
Managing Director
Mubkhar
2023.02 - Current
Managing Director (UAE & Oman)
Floward
2020.05 - 2026.03
City Operations Manager
talabat
2018.09 - 2020.04
Head of Operations
AWOK
2016.12 - 2018.09
Assistant Operations Manager
MarkaVIP
2011.11 - 2016.10
Bachelor Degree - Marketing
Applied Science University
1 2010 - 10 2013
Professional Diploma - Digital Marketing
German Jordanian University
3 2015 - 10 2022