Zaid Rawas

A Technocrat, having profound experience, in Canada, USA & Middle-East, seeking senior-level management challenges, to develop/implement new strategies, based on business feedback, goals and data. Seeking SENIOR MANAGEMENT DESIGNATIONS (SERVICE AND VENDORS MANAGEMENT). A seasoned Technology Executive with Management Qualification (Master's Degree), (total experience of 22+ years), ensuring Client Satisfaction/delight, using best technology, efficient teams and streamline processes. A planned Project Manager, with a track record of following the functions of Project Life Cycle, from initiation, scoping, scheduling, execution control/monitoring to final delivery of solutions & services. Excelled in Service Management, including vendors/suppliers management, project and operations management, along with process layout designing, customer relation management and SLA adherence. Track record in management roles, in the GCC, MENA, Canada and USA regions, for multinational global companies, with proper awareness on cross cultures & diversity. Having a successful record of an inclusive leadership approach, along with accomplishment & building high-performing teams and fostering a culture of togetherness. A collaborative people manager capable of fostering cohesive teams willing to excel and deliver quality service, skill upgrade through training, conflict/issue resolution, motivation and mentoring.

• ITIL V3.0 (Foundation)
• HP digital badge in AI, Robotic, Big Data, and VR
• Microsoft Certified System Engineer MCSE
• Cisco Certified Network Associate.
• Certificate in Lean-Six Sigma
• Uplifting services training by Ron Kaufman
• Business Continuity Planning & Risk Management– HP Canada
• Entrepreneurship 101– MaRS Discovery District Toronto.