Zaid Sa'ad

.Worked with builders to create high-quality E-stores and applications.

Visited customer locations to determine needs, set up contracts and provide training.

Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.

Managing 60 accounts and building rapport.

Handled customer concerns and complaints to resolve issues and build loyalty.

Link payment gateway and delivery with client's E-stores and application.

• Find the best E-commerce solutions for small and medium companies.

• Supplying and delivering products as quickly as possible to satisfy customer demands.

• Promoting products to clients negotiating contracts with the aim of maximising profits.

• Using CRM to gather relevant customer data which can be used to improve quality of marketing campaigns and boost sales.

• Balanced demand and supply while aligning volume and mix to achieve production objectives.

• Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.

• Ensure sales target are met and report any deviations.

• Introducing new business customers to the company via appointments.

• Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
• Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.

• Worked closely with external partners and members of local community to create continuous client referral sources
• Built relationships with clients through active listening and communication talents to provide excellent service
• Selling different types of insurance (property,health,life and non life programs)

• Ketab &Qalam - Amman, Jordan
• Managing advertising and purchasing
• Hiring and training staff
• Ing works schedules and assigning duties.

• Utilised CRM systems to maintain accurate client records and monitor profit progress
• Developed successful client partnerships through outstanding levels of service, promoting continued customer loyalty
• Managed customer product and service queries, resolving effectively and efficiently
• Suggested additional purchases, driving increases in bill totals and shop income
• Totaled bills using maths skills and maintained accurate till count.