Zaid Shashani

• Handled special needs of children, elderly and individuals with disabilities.
• Greeted passengers upon boarding and exiting aircraft.
• Managed emergency response actions following established procedures for evacuation and passenger safety.
• Served food and beverages to 348 passengers per in and outbound flight, consistently complying with airline health and safety standards.
• Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
• Prepared cabin and passengers for safe landing.
• Demonstrated in-flight safety regulations presentation to passengers.
• Reassured passengers during turbulent flights and during unavoidable delays.
• Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
• Performed rigorous pre-flight security checks ahead of take off.

• Provided close interaction and quality assistance to customers through phone calls, ensured customer satisfaction by offering services based on their needs
• Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer
• Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
• Used consultative sales approach to understand and meet customer needs.
• Continually learning new product descriptions and participating in training opportunities to improve skills.
• Provide customers with thorough product information relating to

their needs .

• Through excellent and persistent communication and a problem solving mindset manage to increase product sales.