Zaid Ismael Damra

Work History

Business Development Executive

Global Village

Dubai

11.2021 - Current

Ensure BD partners comply with all applicable health, safety and environment requirements
Provide an efficient and courteous office services to BD partners
Introduce new revenue streams, business development plans and value added services
Preparation of business plans, reports, presentations, and data management & analysis
Monitor project timelines and provide reports and updates
Perform compliance and inspection reporting during off-season and on-season
Document Controlling including:
Maintaining and updating database of existing and potential investors and partners
Filing, scanning and documentation of all documents and official communications
Contracts review and drafting for the department
Draft letter, memos, approval documents, contracts and emails
Review and update BD policies, processes and procedures
Asist department in their day-to-day operations

Accountant

Erada Facilities Management

04.2020 - 11.2021

Provides financial information to management by researching and analysing accounting data; preparing reports
Documents financial transactions by entering account information
Assist with reviewing of expenses, payroll records etc
As assigned
Update financial data in databases to ensure that information will be accurate and immediately available when needed
Assist senior accountants in the preparation of closings and other accounting projects.

Teller

Abu Dhabi Islamic Bank

Various

03.2019 - 03.2020

Processing of all teller counter service transactions such as cash deposit & cash withdrawals and other transactions including drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc
In line with operational policies & procedures
Managing branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault
Investigating thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in branch standard operating procedure manual
Cross selling products based on customer’s potential needs contributing in the achievement of the branches KPIs
Maintaining accurate inspection on all end of day reports and rectifying any of highlighted discrepancies to ensure all controls and procedures are adhered to
Check counterfeit currencies and confirm identities.

Administrative Manager / Accountant

Royal Technical Contracting

12.2017 - 02.2019

Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking
Handling Customer’s issues and complaints if any
Coordinating office activities and operations to secure efficiency and compliance to company policies
Supervising administrative staff and dividing responsibilities to ensure performance
Maintaining general office files, including job files, vendor files, and other files related to the company’s operations.

Head of Operations, Support Section of Deposits

Bank of Jordan

Amman

11.2013 - 06.2017

Managing and supervising daily operations and activities within a multi-bank Customer Solutions Center
Supervising the study of transactions related to the FATCA program and high risk transactions and correspondence with the Compliance Department to take the necessary approvals for implementation by the central deposit operations, The execution of these procedures shall be carried out according to the required form and the working procedures followed and arranged according to special schedules including executing transactions to be monitored by the concerned departments
Selecting random bank transactions from the previous day to check them on ICBS to ensure the maximum customer, bank safety and to check work goes according to the right procedures
Handling complex customer complaints & problems, making independent decisions, which would increase customer satisfaction and protect Bank’s image
Overseeing the selection, training and development of deposits centres employees; conduct performance evaluations plus decisions regarding training
Studying problems related to the department’s process in terms of the lack of staff and / or the volume of transactions
Supporting Director of Operations with monitoring system data, validating the accuracy, and coordinating projects, as well as making recommendations for data clean-up and procedural updates to ensure data integrity
Examining and studying all new products concerning the deposits in the department and making recommendations to ensure its success and to facilitate the implementation procedure
Supervising the examination of special programs with central deposits

Deals Processing Clerk

Bank of Jordan

Amman

09.2011 - 11.2013

Responsible for entering the details of a consumer's order into a computer system
Studying all interest rate (regular and exceptional) regarding to the handled deal and check it on ICBS and check all information is accurate and complete
Responsible for checking, sorting and compiling data relevant to deal applications, closing deals in terms of calculating client loses in condition of breaking it
Supervising some of Accounts Amendments to ensure all clients’ information amendments are correct and up to date
Like name, address, emails, the signature authority and closing accounts
Studying terms and conditions of dispensation for the client on their personal or corporate accounts for all banking services provided to them and enter the correct rate in ICBS to ensure that these dispensations are automated for all banking services.

Account Opening Clerk

Bank of Jordan

Amman

03.2009 - 09.2011

Checking all new account information to ensure all are correct and have required documents and then open and enter the account on ICBS
Examining and studying all agent accounts, seigniors accounts, tutelage accounts and Benefit accounts then confectioning the financial department to credence or not.

Cheque Keeper & Post-dated Cheques Clerk

Bank of Jordan

Amman

11.2007 - 03.2009

Filing all cheques according to chronological order to ensure the easy process to return to them any time
Checking the cheques in terms of all the information are correct then enter the amount on ECC system
KEY PROJECTS & ACHIEVMENTS
Participated in developing several systems, procedures and projects that enhanced the efficiency and improved overall operations including:
Studying “Try and test” Mobile Banking project then sharing recommendations to modify the system to fit with the bank needs
Contributing to the “Updating Client Information Project” by checking all the paperwork involved and suggesting more efficient information obtaining and handling process

Summary

Overview

Work History

Business Development Executive

Accountant

Teller

Administrative Manager / Accountant

Head of Operations, Support Section of Deposits

Deals Processing Clerk

Account Opening Clerk

Cheque Keeper & Post-dated Cheques Clerk

Education

Diploma - Accounting Information System

Skills

Certification

Timeline

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