Zaidoon Ali Faisal
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
20
20
years of professional experience
Work History
IT Applications Supervisor
West Qurna1 (ExxonMobil Iraq)
02.2012 - 02.2024
- Key contacts for Apps team with management and business
- Coordinate and Oversight the work for Apps team
- Applications Activities Planning and priority for the team (short term)
- Coordinate the work with other IT teams
- Evaluate team members according to their work, ability, response and fast delivery to the work
- New Applications Initiatives Planning and coordination
- Setting objectives/target and steward organization performance
- Plan, Coordinate and Steward Staff Training and Development
- Manage operational work Issues for the team
- Lead or involve in Applications Support Model and Processes Development
- Guide Applications Staff on Support Process
- Guide and champion Security and Control in Applications
- Develop Applications P&B and Cost Management
- Project coordination and interface
- Identify and Develop Plan for new Business requirement
- Develop join Plan with the Business on System Rollout and User Training
- Review and Obtain Business Management Buy In On Applications Initiative
- Develop and Manage End User Software Process
- Plan and Coordinate with others on Software Installation
- Inform Users on IT Security and Controls associated
- Develop Tender Specification and Cost Estimate
- Conduct Technical Evaluation
- WQ1 IT Application focal point in IT Project
- Key contact with the vendor and manufacturer
- Manage Vendor issues
- Receiving and Verifying goods and services receipt
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained compliance with company policies, objectives, and communication goals.
- Provide End User Support for Tech Applications ( WellView, OFM, Petrel, Pipephase, Aspen Hysys, Naxiswork, IPM, Eclips, kappa, ArcGIS, EC,PI, …)
- Provide End User Support for Business Applications (Maximo, Primavera, Translation, Citrix ShareFile, SRM,… )
- Provide End User Support for LAN Shared Folders & Data Management
- Educated end users on best practices for maintaining system health and preventing future issues.
- Configured and tested new software and hardware.
- Promoted efficiency among departments with prompt resolution of system issues.
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Maximized user productivity through remote support sessions that identified, diagnosed, and resolved issues without requiring onsite assistance.
- Tested new software and hardware prior to deployment.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
- Collaborated with other IT professionals to address complex technical problems effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Submit PR purchase requisition for purchase\renewal licenses and maintenance.
Business Venture Management
WestQurna1 (ExxonMobil Iraq)
- Maximo ERP system for procurement and maintenance implemented
- Helpdesk project implemented
- Service Request Management (SRM) implemented
- Energy Component (EC) implemented
- Smart Cloud Control Desk (SCCD) implemented
IT Area Operations Support
WestQurna1 (ExxonMobil Iraq)
01.2011 - 01.2012
- Facilitated cross-functional collaboration between departments in order to streamline communication channels and reduce process redundancies.
- Collaborated with senior management to plan budgets, allocate resources, and set performance targets for the region''s operations.
- Provided transformational support to clients by planning and implementing security interventions.
- Worked well in a team setting, providing support and guidance.
- Active Directory support
Inventory Specialist
PCOOP Oil (KBR Company)
02.2007 - 03.2007
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Developed materials to educate staff on proper inventory management techniques.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Performed data entry and completed proper paperwork.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Programmer
Basra Oil Company
01.2004 - 12.2010
- Manage programs in Microsoft Office, v.foxpro, database and worked on Oil programs: Neuralog application.
- Mentored junior programmers, enhancing their skill sets and fostering professional growth within the team.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Increased user satisfaction with application performance by conducting thorough analyses of end-user requirements.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
B.Sc of Computer Science -
Shat Al-Arab University
2001
B.Sc of Electronic Engineer -
AlKunooz University
2021
Skills
- Strong Leadership
- Team Management
- Team building
- Staff Management
- Staff Development
- Business Development
- Strategic Planning
- Project Planning
- Training and mentoring
- Schedule Development
- Project Management
- Priority Management
- Data Management
- Process Improvement
- Negotiation
- Logistics Coordination
- Organization
- Troubleshooting
- Active Listening
- Teamwork and Collaboration
Training & Workshop Certificated
- Neuralog program training (Schlumberger), Egypt, 2009, one week
- Network training (Association of science and knowledge), Lebanon 2011, one week
- GME Laptop/Desktop support (ExxonMobil), Turkey 2011, one week
- IT New Hire (ExxonMobil), Malaysia, 2012, 10 days
- Cisco Network & Cisco Voip training (Cisco), Turkey 2013, one week
- English language courses, TBL Company Basra 2013, one year
- PI (Plant Information) training (Exxon Mobil), Turkey 2013, one week
- Maximo training (eSolutions\IBM), Turkey 2013, one week
- Data Management training (Exxon Mobil), USA/Houston 2014, two weeks
- Smart Cloud workshop (eSolutions\IBM), UAE 2014, one week
- WQ1 FOD IT PI Implementation training (Exxon Mobil), UAE 2015, two weeks
- Control Desk Systems Design Review (eSolutions\IBM), UAE 2017, one week
- WQ1 IT Transition - Design Review/RFI (Exxon Mobil), USA 2017, one week
- SRM Service Request Management workshop (eSolutions\IBM), UAE 2019, one week
- MSP1 Managed Service Provider workshop (AWI), UAE 2020, one week
- Maximo database training (eSolutions\IBM), UAE 2021, one week
- PI administration training (Invasystem), UAE 2023, one week
- MS365 workshop (B-Link), Malaysia, 2024 one week
- Email Exchange workshop (DXC), Malaysia, 2024 one week
Languages
Arabic & English
Personal Information
- Gender: Male
- Nationality: Iraqi
- Birthday: 1979
Timeline
IT Applications Supervisor
West Qurna1 (ExxonMobil Iraq)
02.2012 - 02.2024
IT Area Operations Support
WestQurna1 (ExxonMobil Iraq)
01.2011 - 01.2012
Inventory Specialist
PCOOP Oil (KBR Company)
02.2007 - 03.2007
Programmer
Basra Oil Company
01.2004 - 12.2010
Business Venture Management
WestQurna1 (ExxonMobil Iraq)
B.Sc of Computer Science -
Shat Al-Arab University
B.Sc of Electronic Engineer -
AlKunooz University
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