ZAIN ABBAS
Dubai,United Arab Emirates
Summary
Skilled professional with three years of experience in hospitality manpower, excelling in client communication and liaison. Proficient in scheduling software and multitasking, with strong logistics control and organizational skills. Knowledge of quality standards and basic accounting enhances decision-making capabilities, contributing to success in fast-paced environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Operations coordinator Manpower services
Transguard
Dubai, United Arab Emirtes
10.2024 - Current
- Oversaw inventory management, reducing discrepancies and wastage.
- Handled administrative tasks efficiently to support day-to-day operations.
- Managed resources with efficient allocation, scheduling and task delegation.
- Reduced turnaround times with process improvements and automation initiatives.
- Streamlined internal communication channels for better information flow across teams.
- Facilitated cross-functional meetings, fostering better teamwork and collaboration.
- Delivered multiple projects on time by effective planning and coordination.
- Collaborated with various departments to ensure smooth operations.
- Prioritised tasks optimally, ensuring timely completion of all assignments.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Assisted in budget preparation, managing costs effectively.
- Lead the implementation of operational strategies contributing towards organisational growth.
- Handled customer queries promptly, enhancing customer satisfaction levels.
- Liaised with external vendors for procurement of necessary supplies.
- Ensured compliance to safety standards, contributing to a safer work environment.
- Coordinated projects for successful completion within set timelines.
- Controlled resources by department or project and tracked use in [Software].
Operations supervisor Hospitality
Transguard
Dubai, United Arab Emirates
04.2023 - 10.2024
- Oversaw order processing, expediting dispatch timescales.
- Lead recruitment efforts, hiring skilled personnel that strengthened the team.
- Delegated duties effectively to optimise workforce capabilities.
- Directed team tasks for improved productivity and staff morale.
- Facilitated inter-departmental communication for smoother operations.
- Increased overall output through strategic planning and execution.
- Coordinated production schedules to meet stringent deadlines.
- Enhanced operational efficiency by refining workflow processes.
- Scheduled maintenance activities, reducing equipment downtime.
- Handled customer queries, enhancing client satisfaction levels.
- Achieved cost reduction with effective resource management.
- Executed quality control measures, maintaining high product standards.
Guest service officer
Transguard, Waterpark Atlantis The Palm
Dubai, United Arab Emirates
04.2022 - 10.2023
- Assisted in luggage handling; made guests feel cared for from arrival to departure.
- Compiled detailed reports on guest feedback, resulting in improved services.
- Ensured guest satisfaction by providing top-notch service.
- Collaborated closely with all hotel departments for seamless operation and superior service quality.
- Resolved guest issues promptly for a smoother experience.
- Conducted comprehensive inductions for new staff members – ensured consistent service standards across the team.
- Provided excellent concierge services, recommending local attractions and restaurants to guests for enriched holiday experiences.
- Handled financial transactions accurately, strengthening guests' confidence in the establishment's reliability.
- Persisted in offering high-quality customer service even during peak times-upheld reputation as a dedicated professional.
- Delivered exceptional telephone etiquette whilst dealing with enquiries or reservations over the phone-reinforced positive brand image.
- Dealt with complaints professionally; fostered an environment of trust and respect.
- Managed reception area efficiently to streamline check-in and check-out processes.
- Stayed informed about hotel policies and procedures, providing accurate information when required by guests or colleagues.
Education
High School Diploma - Science
Science college kallarkar Pakistan
kallar kar 01.2013 - 01.2015
Higher secondry Diploma - Science
Science college kallar kar
kallar kar 02.2015 - 02.2017
Office Management Diploma - Office Management
PAK AIMS
kallar kar Pakistan 01.2021 - 07.2021
Skills
- 3 years of experience in Hospitality Manpower
- Professional communication with client
- dynamically in any kind of environment
- Scheduling software navigation
- Communication and liaising
- Multitasking mastery
- Logistics control
- familiarity with quality standards
- Organisational aptitude
- Decision-Making competence
- Basic accounting knowledge
Languages
English
Fluent
Hindi
Fluent
Timeline
Operations coordinator Manpower services
Transguard
10.2024 - Current
Operations supervisor Hospitality
Transguard
04.2023 - 10.2024
Guest service officer
Transguard, Waterpark Atlantis The Palm
04.2022 - 10.2023
Office Management Diploma - Office Management
PAK AIMS
01.2021 - 07.2021
Higher secondry Diploma - Science
Science college kallar kar
02.2015 - 02.2017
High School Diploma - Science
Science college kallarkar Pakistan
01.2013 - 01.2015
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