Zain Bhatti
Dubai
Summary
I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. i have experience in front desk and knowledge of PMs opera Compassionate social work professional with years of experience devising and implementing successful support programmed. Dedicated and driven to deliver positive outcomes for diverse client bases. Meticulous in assessment and monitoring to deliver necessary resources for individualized needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Night Auditor( Reliver)
holiday international
Dubai
02.2023 - Current
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Checked requests and room service for accuracy and any needed assistance.
- Reviewed checklist on a daily basis and planned shift accordingly.
- Handled tasks and responsibilities for front office employees when the team was understaffed.
- Managed all aspects of front desk operations during overnight hours, including check-ins and check-outs, guest enquiries,
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Tally - Refund/Concessionary charge/non-revenue/laundry/allowance/paid out/check/wire transfer/city ledger/currency exchange & gain
- Pending arrivals to be checked, any no shows to be reconciled and pre-auth to be taken in case of FIT no shows.
- Tally all outlet sale reports with opera, including rented outlets.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Reported any discrepancies immediately upon discovering them.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Guest Services Receptionist
Holiday inn
Dubai
08.2022 - Current
- Greeted guests upon arrival and provided them with information about the hotel services.
- Assisted guests in making reservations for restaurants, spas, and other activities.
- Provided concierge services by offering recommendations of local attractions, shopping, and dining options.
- Processed payments for guest's room charges and incidentals using a point-of-sale system.
- Responded to customer inquiries and complaints in a timely manner.
- Maintained accurate records of all transactions related to guest check-ins and checkouts.
- Assisted with various administrative tasks associated with running a front desk operation.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Answered incoming calls from customers seeking assistance or information regarding hotel amenities.
- Maintained an up-to-date knowledge of hotel products, features, pricing plans, discounts, and special offers.
Guest Experience Leader
Nine tree hotel
Lahore
01.2021 - 11.2021
- To assist guests with check-in & check-out processes
- Provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner, Greeting guests on arrival
- Undertaking front desk duties
- Administering check-in and check-outs
- Assigning rooms and issuing keys
- Delivering mail and messages
- Processing guest payments and managing bills
- Coordinating with porters, concierge, kitchen staff and housekeeping
- Knowledge of PMS opera flexible l
- Greeted guests warmly and professionally for positive first impressions.
- Prepared customer bills and processed payments upon check out.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Education
B.com - Business Administration
Punjab University
Lahore07-2022
Computerised Accounting - Accounts And Commerce
Wised Group of Colleges
Lahore11-2018
Associate of Arts - Sociology And Arts
Punjab College
Lahore08-2016
Matriculation - Computer Sciences
Punjab High School
Lahore03-2014
Skills
- Teamwork and Collaboration
- Problem-Solving
- Night Audit Reports
- Balancing Accounts
- Complaints Management
- Front Desk Operations
- Communication
- Prioritizing
- Technical skills
- Interpersonal skills
- Initiative and problem-solving
- Management abilities
- Dependability
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Night Auditor( Reliver)
holiday international
02.2023 - Current
Guest Services Receptionist
Holiday inn
08.2022 - Current
Guest Experience Leader
Nine tree hotel
01.2021 - 11.2021
B.com - Business Administration
Punjab University
Computerised Accounting - Accounts And Commerce
Wised Group of Colleges
Associate of Arts - Sociology And Arts
Punjab College
Matriculation - Computer Sciences
Punjab High School
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