ZAIN BUTT

Responsible for ensuring the seamless operation of Transmission & IPTV services through tasks including:

• Monitoring daily live broadcasts.
• Inserting and replacing daily news events
• Creating graphic overlay events
• Switching live feeds from studios
• Uploading SKY Electronic Programmed Guides.
• Managed over 100 Customer calls per day.
• Reduced broadcasting downtime by 50%.
• Orchestrated integration and communication of software upgrades
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
• Tested software remotely and onsite for server sets to maintain operational readiness
• Configured and tested Windows Server operating systems with roles features
• Contributed to development, administration and testing of disaster recovery plans
• Attended meetings to deliver status reports to key stakeholders
• Created nightly jobs for database backups
• Integrated and updated software products to boost system compatibility
• Developed modification program to determine compatibility with various software
• Spearheaded inventory control measures to replenish and maintain IT equipment
• Detailed upcoming software upgrades and system sprints to team members
• Conducted routine and emergency maintenance of assigned data center equipment
• Implemented internet and intranet applications on multiple platforms
• Mentored employees and offered constructive feedback for performance improvement
• Maximized system availability through development and testing of contingency plans
• Researched and recommended new technologies and strategies for improving system performance
• Analyzed complex project server issues and worked on large enterprise and business-critical applications
• Identified and resolved network congestion issues and bottlenecks
• Devised scripts and automation tools to improve system efficiency
• Resolved issues and escalated problems with knowledgeable support and quality service
• Performed network security design and integration duties
• Maintained flexible schedule and responded to after-hours and weekend emergencies
• Installed and configured network printers and other peripheral devices
• Implemented, developed and tested installation and update of file servers, print servers and application servers
• Analyzed network traffic and performance metrics to optimize system performance
• Diagnosed and executed resolution for network and server issues
• Planned and implemented upgrades to system hardware and software
• Performed software installations and upgrades to UNIX or Windows operating systems
• Evaluated software products to determine compatibility with existing systems
• Diagnosed and resolved hardware and software issues
• Monitored networks and network devices to resolve technical problems quickly
• Implemented and maintained virtual private networks
• Developed and documented network policies, procedures and standards

• Delivered clerical support by handling range of routine and special requirements.
• Created purchase orders and tracked invoices to avoid missed or delayed shipments.
• Scheduled and coordinated travel arrangements for office staff members.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Organized events and meetings to maximize capacity and keep event venues running smoothly.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Created and maintained detailed records of all office activities.
• Monitored and tracked budgets and expenses.

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Fielded customer questions to share information about products, availability, and pricing.
• Coordinated logistics and catering for meetings and sales events.
• Gathered and prepared sales materials in preparation for sales meetings.
• Communicated orders to vendors, scheduling carriers for pickup if needed.
• Prepared PowerPoint presentations and Word documents for sales presentations.
• Researched new clients for sales team, inputting contact information into Salesforce.
• Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
• Established rapport with customers using active listening and interpersonal skills.
• Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
• Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Facilitated ordering and processing of business cards and nameplates for sales team.