Hi, I’m
Zain Sarwar
Dubai,United Arab Emirates
Summary
An experienced IT Administrator with significant design, support, administration and implementation experience of network projects. Over 8 years of IT experience with several devices. Thrives in a customer focused, multi-site environment. Always meets client demands and develops good long-term customer relationships.
Overview
10
years of professional experience
8
years of post-secondary education
Work History
Dubai Technologies LLCDubai, U.A.E
IT Engineer
05.2023 - Current
Job overview
- Monitoring usage patterns and usage rates to ensure that employees are using system efficiently and effectively.
- Troubleshooting technical issues such as email delivery failures or authentication problems
- Managing deployment of new features or functionality after they have been tested in staging environment
- Logged tickets and provided constructive correspondence until resolution.
- Developed robust patching regime for optimum server, storage, network and desktop environments.
- Investigated, diagnosed and remedied diverse hardware issues within fixed service-level agreements.
- Enabled upgrades to internal and external systems for consistent infrastructure security.
- Serviced and maintained multifunction print and document devices.
- Handled IT support requests, solving problems quickly and implementing necessary solutions.
- Installed, configured and maintained high-performing multiplatform technologies.
Dysin Automobiles LimitedLahore, Pakistan
IT Administrator
09.2021 - 01.2023
Job overview
- Deploy Kerio Mail Server.
- Deploy Forti Gate 60F Firewall.
- Deploy NAS Storage Device.
- Deploy Mantis (Ticket System Management)
- Maintain SARP ERP Backups.
- Maintain Pf-Sense Firewall as routing.
- Mange Group Level IT Department.
- Configure Veaam for Replication.
- Work with different departments on projects.
- Regularly check, organize and control IT and electronic data operations.
- Design, develop and coordinate systems, policies and procedures in department.
- Ensure that all data, network access and systems are secure and protected.
- Regularly audit systems and study outcome.
- Ensure cost effectiveness and work in line with budget.
Excellence Delivered ExD Pvt. LtdLahore, Pakistan
IT Administrator
03.2020 - 08.2021
Job overview
- Deploy zimbra Mail Server.
- Deploy forti Gate 80F Firewall.
- Maintain SAP Client Backups.
- Maintain Pf-Sense Firewall as routing.
- Updating and monitoring IT user accounts.
- Maintenance & management of Critical Windows based Server Environment.
- Maintaining up to date Antivirus levels on all machines company wide.
- Working on Active Directory accounts, configuration of laptops.
- Managing and monitoring of backups in multiple locations.
- Providing maintenance support and break-fix solutions.
- Liaising & meeting with external suppliers of IT services.
- Producing reports for senior managers.
- Troubleshooting technical problems and implementing solutions.
- Purchasing of IT Equipment and software in line within agreed budgets.
- Supporting multi-site IT infrastructure of at least 100 employees.
- Responsible for fast and accurate troubleshooting of reported faults.
- Providing technical support via helpdesk systems for wide range of internal & external applications.
Banu Mukhtar LTDLahore, Pakistan
Network Support Engineer
09.2017 - 03.2020
Job overview
- Maintains computing environment by identifying network requirements, installing upgrades and monitoring network performance.
- Maintain Domain Controller, Exchange Server, Proxy server, File Server, Router, Switches and Firewall.
- Diagnose hardware and software problems, and replace defective components.
- Perform data backups and disaster recovery operations.
- Handling Network of 1000+ Nodes.
- Install secure and scalable network devices.
- Document all network set-ups.
- Administering whole IT infrastructure.
- Responsible for communication protocols, configuration, integration & security.
- Investigating, diagnosing and resolve all network problems.
- Maintaining prepackaged software applications on LAN
- Upgrading and repairing faults on systems, networks & peripheral equipment
American Lyceum International SchoolLahore, Pakistan
IT Lab In-Charge
08.2013 - 08.2017
Job overview
- Technical lead duties and management of technical projects
- Configuring and implementing Remote Access Solution.
- Securing switch access
- Designing and implementing wireless architectures
- Implementing traffic filters using.
- Handle tasks of providing operational support for network infrastructure including Switching, cabling.
- Responsible for analyzing and evaluating network security threats and vulnerabilities
- Participate in on-call responsibilities in support of 24 x 7 x 365 environment
- Analyzing & developing key components using methodology prescribed techniques.
- Coordinate with hardware and software vendors to maintain operations, diagnose issues and resolve problems
- Responsible for website/portal operations and maintenance, telecommunications operation and maintenance, printing, email services and engineering support services
- Documents Handling in MS Office, Excel, Power Point as well in In-page.
Education
National College of Business Administration & EconLahore
BS(CS) from Computer Science
09.2011 - 08.2015
BISE LahoreLahore
Intermediate from Computer Science
08.2009 - 08.2011
BISE LahoreLahore
Matriculation from Science
09.2007 - 08.2009
Skills
- Microsoft office 365 Administration
- Linux hand out experience
- Red Hat SUSE Linux server Installation
- LDAP / SAMBA File system
- Routing protocols RIP / OSPF / EIGRP VLANs / STP / RSTP VPNs, VoIP TCP/IP, DNS, DHCP
- Microsoft Windows Servers 2000 / 2003 / 2008 /2012
- Microsoft Exchange 2013 / 2016 Microsoft Office 2003 / 2007 / 2010 / 2013 / 2016
- Microsoft SQL 2000 /2005
- CCTV – HIKVISION, AEZTEK, CPPLUS and Chinese brands (Analog, AHD and IP Cameras)
- Active Directory, Group Policy McAfee / Symantec / MSSE / Grid-in Soft /
- Anti Malware bytes and other security solutions Symantec Backup
Short Courses
- CCNA (Routing and Switch)
- CCNP
- MCITP
- Computer Hardware and Software
- HTML, CSS & PHP
Languages
English
Advanced
Urdu
Fluent
Hindi
Advanced
Punjabi
Advanced
SAP Projects
- Nova Med Pharmaceuticals (Pvt) Ltd
- HI Tech Engineering
- B4U Cabs
Tools & Technologies
- Dream viewer
- Packet Tracer
- VMware
- vSphere
Timeline
IT Engineer
Dubai Technologies LLC
05.2023 - Current
IT Administrator
Dysin Automobiles Limited
09.2021 - 01.2023
IT Administrator
Excellence Delivered ExD Pvt. Ltd
03.2020 - 08.2021
Network Support Engineer
Banu Mukhtar LTD
09.2017 - 03.2020
IT Lab In-Charge
American Lyceum International School
08.2013 - 08.2017
National College of Business Administration & Econ
BS(CS) from Computer Science
09.2011 - 08.2015
BISE Lahore
Intermediate from Computer Science
08.2009 - 08.2011
BISE Lahore
Matriculation from Science
09.2007 - 08.2009
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