Zain Ul Abdin

1. To assist General Manager in matters pertaining to all vessels.

2. To coordinate with port authorities in relation to vessel, cargo manifest etc.

3. To coordinate with Port authorities to secure berth

4. To send all information and keeping Principals informed of vessel operations at port.

5. To provide support to supervisors/ field staff in matters related to operations and field.

6. Acted as primary contact for allocated customers and liaised directly on operational matters.

7. Accepted orders and executed various functions and procedures of documentation as per agreed SLA.

8. Maintained customer focus at all times, took ownership of customer queries and complaints, and proactively followed up on resolutions.

9. Proactively kept customers informed on shipment status, exceptions, and provided intermediate updates on incident solutions.

10. Ascertained if shipments required special handling and regulatory compliance due to characteristics of cargo.

11. Constantly reviewed operational processes with carriers to ensure best practices.

12. Developed excellent relationships with Principles, customers, channel partners, and vendors.

1. Managed the issuance, splitting, and switching of bills of lading, maintaining precision throughout the process.
2. Generated comprehensive summaries by conducting thorough reviews before uploading EDI to the Dubai Trade system.

3. Received cargo documents from principals, meticulously verifying manifest, packing list, and Bill of Lading for discrepancies.

4. Coordinated closely with RHS team members to align vessel services with clients' demands, ensuring client satisfaction and retention.
5. Leveraged RHS's mentorship and training programs to enhance my understanding of the maritime industry, gaining valuable insights for future career growth.

6. Proficiently managed the clearance, storage, and distribution of ship spares, whether LCL or FCL.