Summary
Overview
Work History
Education
Certification
Linguistic Abilities
Personal Information
Driving License No
References
Hobbies and Interests
Timeline
Generic

Zainab Al-Qasim

Dubai

Summary

A high competent and professional leader who is willing to have a challenging position in a well reputed organization, where I would be able to implement Excellence and Strategic Management Principles to achieve a competitive edge and profitability.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manger of Strategy & Corporate Excellence office

Dubai Government Workshop
05.2017
  • Project Manager for the implementation of integrated management system IMS (ISO 9001/14001/18001)
  • Project Manager for implementation of (ISO 2230) business continuity
  • Lead preparation of Strategic and annual plans, grantee the integration of the plans with Dubai 2021 plan, Monitor and follow up the execution of annual business plans for the entire organization
  • Prepare the budget for Strategy & Corporate Excellence office and Corporate Marketing and communication office, ensuring that it fits the organization budget targets
  • Ensure that targets achieved through the proper execution of plans by making semiannual audit on the percentage execution of projects and initiatives and the KPIs results compared to KPIs targets
  • Manage (QMS), Conducted regular internal audits on processes
  • Setup Suggestions and Complains Scheme that aims to get regular customer and employee’s feedback in order to achieve continuous improvement and sharing employees in decision-making
  • Preparing and executing annual training plans through proper needs identification and analysis process considering audit result, KPIs result and employee yearly appraisal
  • Adapt and Implement of the 7star service criteria through selecting highly skill front service employee, facilitate the waiting area with Queuing system, fitting waiting area, ATM machine, snacks machine, plasma screens, special needs equipment’s and facilities, enhance customers journey (such as best practices waiting time to receive the service offering the service according to7star service criteria, measuring customer happiness level immediately and enhance continually enhance service level ) Plan and execute the participation of Dubai Government Excellence Program Award, in the categories of distinguished employee medals
  • Corporate Marketing and communication office deputy manger Propose designing and establishing job description Corporate Marketing and communication office, due to vacancy of the manager of the office the CEO has delegated me to manage the office of Corporate Marketing and communication in addition to my original duties for 9 months at which I have achieved the following: Preparing partnership manual, office plan, office processes, procedure, and forms execution the plan and getting superior result Design Satisfaction survey questionnaire to measure the events participants satisfaction, conduct satisfaction level survey, Annalise the result and raise a report to the top management

Strategy and Excellence Director

Manar Al Maarifa Training & Management Consultants
10.2015 - 01.2017
  • Implement the annual training plane with different sectors (Government Entities) clients of Manar Al Maarifa Conduct interviews with consultants and trainers to recruit them for Manar Al Maarifa projects Evaluate trainers and consultants performance Designs customers satisfactions surveys for Pension Authority and the Headquarters (Ministry of Interior)

Head of Excellence Section

Ministry Of Interior United Arab Emirates (Privatization Group)
09.2013 - 03.2015
  • Project Manager for the implementation of IMS (ISO 9001/14001/18001)
  • Executed annual business plans for the entire company departments by making sure it fits budget to achieve strategic objectives
  • Setup the company strategic plan and execute operational plans for departments to measure the performance by designing proper (KPI's) Conducted regular internal audits on processes Setup Customer Service Centers, by designing and executing Customer Services Manual that included customer service excellence scheme criteria Setup Suggestions Complains Scheme that aimed to get regular customer feedback in order to achieve continuous improvement Preparing and executing annual training plans through proper need analysis process

Head of Planning & Development office

Dubai Municipality
01.2011 - 09.2013
  • Preparing annual business plans for the department to achieve strategic objectives
  • Planning and execution of personal evaluation programs for the department to measure the progress
  • Conduct benchmarking studies with best practices and adopt them to achieve the excellence
  • Analyze and review the department performance in terms of strategic key performance indicators (KPI's) processes KPI's, corporate system KPI's and other internal audit on processes.

Senior Quality Officer

Dubai Municipality
- 12.2010
  • Manage development projects Manage appraisals for 34 employees Doing follow ups and generating reports for management recommendation

Leadership Development Officer

Dubai Municipality
06.2007 - 12.2007
  • Manage development projects Top Manager evaluation (360D) Organizing and attending top management meetings and applying rules accordingly Doing follow ups and generating reports for management recommendation

HR Coordinator

Butterfly Printing Press - Dubai
06.2005 - 05.2007
  • Selecting CVs and interviewing candidates Coordinating with training institutions to provide the print press with courses in media and designing Tracking training records for trainers Follow up Human Resources Director's correspondences

Customer Services Officer

RAK Bank (Customer Services Department) – Dubai Branch
07.2004 - 12.2004
  • Creating accounts for customers - personal, companies Issuing credit cards Creating fixed deposit accounts Receiving customers' calls

Education

Bachelor of Human resource management (BHRM) -

01.2016

Master of Quality Management (MQM) -

01.2007

Bachelor of Business Administration (BBA) -

01.2004

Diploma in Computer Science -

01.2002

Certification

Certified Assessor for Dubai Government Excellence Program, The Executive council, 2012-01-01

Linguistic Abilities

Fluent in spoken and written, Fluent in spoken and written

Personal Information

  • Place of Birth: Dubai
  • Passport Number: A0287420
  • Date of Birth: 06/02/1977
  • Nationality: UAE

Driving License No

353426

References

Can be furnished on demand

Hobbies and Interests

  • Reading Management books that is related to strategy and Excellence
  • Computing and Net Surfing
  • Learning new languages
  • Reading foreign novels and short stories

Timeline

Manger of Strategy & Corporate Excellence office

Dubai Government Workshop
05.2017

Strategy and Excellence Director

Manar Al Maarifa Training & Management Consultants
10.2015 - 01.2017

Head of Excellence Section

Ministry Of Interior United Arab Emirates (Privatization Group)
09.2013 - 03.2015

Head of Planning & Development office

Dubai Municipality
01.2011 - 09.2013

Leadership Development Officer

Dubai Municipality
06.2007 - 12.2007

HR Coordinator

Butterfly Printing Press - Dubai
06.2005 - 05.2007

Customer Services Officer

RAK Bank (Customer Services Department) – Dubai Branch
07.2004 - 12.2004

Senior Quality Officer

Dubai Municipality
- 12.2010

Bachelor of Human resource management (BHRM) -

Master of Quality Management (MQM) -

Bachelor of Business Administration (BBA) -

Diploma in Computer Science -

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Zainab Al-Qasim