ZAINAB ALHAMMADI

• Supervisory Tasks:

- Supervise the Admin team, assign tasks, and provide guidance and support.

• Recruitment and Talent Acquisition:

- Oversee recruitment and hiring processes in alignment with quality standards and Emiratization targets.

- Conduct interviews for key candidates and provide final recommendations to management.

• HR Systems:

- Manage employee records and ensure they are regularly updated and compliant with audit standards.

• Legal and Compliance Tasks:

- Handle employee disputes, complaints, and disciplinary investigations.

- Ensure compliance with UAE labor laws and the requirements of relevant authorities.

- Prepare regular reports for government entities such as MOHRE and the Pension Authority.

• Performance:

- Contribute to the design and implementation of annual performance appraisal systems.

• Insert all new employees in system.
• Prepare EOSB calculation.
• Supervise the monthly payroll activities and ensure timely disbursement of salaries.
• Develop, update, communicate, and ensure implementation of employee policies across the organization.
• Calculate leave balance and insert all leaves type in system.
• Created professional templates for offer letters and employment contracts.
• Preparing various types of certificates for employees.

• Offered detailed advice on product and service benefits.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Worked with call handling technology to respond to increased customers within target timeframes.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Data entry for ministry of human resources & Emiratization transactions.
• Offered prompt solutions to maintain customer satisfaction.

• Offered detailed advice on product and service benefits.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Data entry for Emigration transactions.
• Prepared necessary forms to complete transactions.
• Completed transactions to replace or exchange defective items.

• Used geological knowledge and expertise in Shah Field to characterize sediment.
• Compiled data, prepared reports, complete modelling and created maps.
• Study hydrocarbon areas ( related to the gas in Shah field).

• Answer customer enquires related to flight.
• Worked in the information office, to support the customers.
• Prepare weekly reports including all details.

• Offered detailed advice on product and service benefits.
• De-escalated objections and disputes professionally to maintain customer satisfaction.
• Recorded and processed customer data accurately.
• Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
• Follow with the coordinators, and solve the issues.
• Update the customer data in the system by calling them.