Zainab Anwar Zaveri

• Managed incoming and outgoing calls, emails visited 5to 6 clients per day from customers. 'Oversaw daily operations, ensuring efficiency and adherence to company policies.
• Developed and executed sales strategies to enhance market penetration and customer engagement.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Analyzed sales data to identify trends, optimize pricing strategies, and increase profitability.
• Fostered relationships with key clients, ensuring high levels of satisfaction and repeat business.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Mentored team members on effective sales techniques and product knowledge.

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• Led branch operations to enhance customer service and satisfaction.
• Managed to take calls of existing customers respond to emails sending quotations visiting clients managing the branch and attending KPI meetings with the higher management
• Streamlined operational processes to increase efficiency and reduce overhead costs.
• Oversaw financial management, including budgeting, forecasting, and expense control.
• Fostered relationships with key clients to promote loyalty and retention strategies.
• Ensured compliance with regulatory standards and internal policies across all operations.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Maintaining the clients data and following up with the client.
• Schedule and coordinate meetings with the client.
• Organize and maintain administrative office operations.
• Assist the clients regarding any queries (Inbound and outbound calls)
• Led branch operations to optimize customer service and improve satisfaction levels.
• Developed and implemented strategic sales initiatives to drive revenue growth.
• Managed team performance through coaching, training, and mentoring staff members.
• Analyzed market trends to enhance competitive positioning and product offerings.