Zainab Daniyal

As customer service representative following are my daily job responsibilities:

• delivering support to customers by addressing inquiries, resolving issues efficiently, and ensuring a positive overall experience through clear communication and timely assistance.
• Handle inbound customer calls, provide accurate pricing for car batteries, generate leads in the CRM system, and ensure timely order execution by coordinating with the onsite dispatch team.
• Proactively pitch promotional offers and company products to customers by understanding their needs and preferences, effectively aligning solutions, and successfully closing sales.
• Maintain strong relationships and manage the portfolio of both existing and new customers to foster loyalty and generate future business opportunities whenever needs arise.
• Make sure customers have a smooth and positive experience by giving timely support, offering solutions that fit their needs, and following through with quick and accurate order delivery helping build trust and encouraging them to come back in the future.
• Handle payment processing for sold products using various payment methods, including Tabby, Tamara, Post-pay, One Link, Secure Tabs, and Stripe, ensuring smooth and secure transactions for customers.

• Streamlined the sales process through organized record-keeping of client interactions.
• Upheld company policies whilst making outbound calls to potential clients.
• Built rapport with customers for effective telesales promotion.
• Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
• Conducted follow-up calls with customers for improved relationship management.
• Used persuasive selling techniques to convert enquiries into sales.
• Maintained up-to-date knowledge of products, contributing to successful tele sales pitches.
• Generated leads through cold calling, resulting in increased sales opportunities.