Zainab Elgazar
Al Ain City,Abu Dhabi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks.
Analytical individual with strong drive to obtain work experience and resolve problems during challenging situations. Works well independently or in team setting. Professional Call Centre Agent with excellent phone manner, outstanding interpersonal skills and first-class customer service expertise. Proficient in sales and customer data management. Well-versed in [Software] call-handling systems.
Overview
4
4
years of professional experience
Work History
Telecommunications assistant
Al-Masood Automobiles
Al Ain City, Abu Dhabi
01.2023 - Current
- Maintained expert-level knowledge of product and service offerings.
- Scheduled deliveries, equipment installations and repair services to foster customer satisfaction.
- Collaborated with marketing team to strategise and implement marketing campaigns.
- Built rapport with new and existing customers to boost client retention.
- Navigated internal computer database for smooth client interactions.
Administrative Assistant
Santorini workspace
Alexandria, Egypt
04.2021 - 02.2023
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Drafted and distributed professional business letters and email correspondence.
- Screened and directed incoming phone calls and distributed correspondence effectively.
Assistant Manager - Product Development
Vibe studio
Alexandria, Egypt
05.2019 - 02.2021
- Provides administrative support to ensure efficient operation of office.
- Answers phone calls, schedules meetings and supports visitors.
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
- Exhibits polite and professional communication via phone, e-mail, and mail.
Education
Bachelor’s Degree - Decor department - interior
Faculty of Fine Arts
Alexandria University /2017 - /2022
Skills
- Customer service skills
- Communication skills
- Excellent leadership
- MS Office
- Teamwork
- Problem Solving
- Telemarketing
- AutoCAD
- Photoshop
- 3D MAX
- V-ray
Languages
Arabic
Native
English
Upper intermediate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Telecommunications assistant
Al-Masood Automobiles
01.2023 - Current
Administrative Assistant
Santorini workspace
04.2021 - 02.2023
Assistant Manager - Product Development
Vibe studio
05.2019 - 02.2021
Bachelor’s Degree - Decor department - interior
Faculty of Fine Arts
/2017 - /2022
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