Summary
Overview
Work History
Education
Skills
Timeline
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Zainab Kazie

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience

Work History

Manager

09.2023 - 05.2024
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Administrative Assistant

08.2021 - 01.2022
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Executed record filing system to improve document organization and management.

Administrative Assistant

04.2020 - 03.2021
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Administrative Assistant

10.2019 - 11.2020
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

High School Diploma -

Oxford Learning College

Skills

  • Time Management
  • Team Leadership
  • Project Management
  • Strategic Planning
  • Operations Management
  • Customer Relationship Management (CRM)
  • Verbal and written communication
  • Business Development
  • Performance Evaluations

Timeline

Manager

09.2023 - 05.2024

Administrative Assistant

08.2021 - 01.2022

Administrative Assistant

04.2020 - 03.2021

Administrative Assistant

10.2019 - 11.2020

High School Diploma -

Oxford Learning College

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Zainab Kazie