Zainab Khan
HR and Customer Service Specialist
Dubai,Dubai
Summary
A dynamic and results-driven Executive HR & Office Operations Leader with over 14 years of comprehensive experience in human resources management, office administration, and operational leadership. Proven track record in streamlining HR processes, optimizing office efficiency, and fostering a collaborative work culture. Adept at driving employee engagement, managing cross-functional teams, and enhancing organizational productivity through strategic process improvements. Known for delivering excellence in onboarding, employee relations, and facility management while ensuring operational compliance and cost-efficiency. A confident leader with exceptional communication and interpersonal skills, committed to creating high-performing teams and positive workplace environments.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Executive HR & Office Operations Leader
Demind Firma Management LLC
Dubai, Dubai
08.2022 - 03.2024
- Collaborated with HR Leadership to manage key people
functions, including recruitment, onboarding, mobilization,
employee engagement, and learning & development (L&D),
ensuring seamless HR operations and enhancing overall
employee experience. - Collaborated with various business units to address payroll
issues, leave salary entitlements, gratuity calculations, air
ticket allowances, and staff accommodation, while
coordinating with employees and the PRO to facilitate visa
application processing. Additionally, maintained accurate
records of employee leave and attendance. - Oversaw daily office operations, ensuring efficient workflow
and resource allocation while managing drivers, including
their duties, scheduling, and overall performance.
Community Coordinator
Emaar (Dubai Hills Estate)
Dubai, Dubai
02.2020 - 08.2022
- Built and maintained strong relationships with VIP residents
and Owners Committees, increasing community engagement
and overall resident satisfaction. - Participated in community events to promote services and
engage with public. - Referred clients to appropriate team members, community
agencies and organizations to meet treatment needs.
Administration Assistant
Food & Water Lab - Inspectorate International
Dubai, Dubai
03.2017 - 02.2020
- Acted as a key liaison between clients and regulatory
agencies, ensuring compliance with legal standards and
improving response times by 20%. - Implemented quality assurance protocols, increasing
adherence to industry standards and boosting client
satisfaction by enhancing service quality.
Processing Unit Officer
SGS Gulf Limited
Dubai, Dubai
09.2015 - 02.2017
- Assisted clients in coordinating export shipments by
facilitating necessary testing, inspection, and document
verification until certification issuance. - Initially managed shipments to Saudi Arabia, later promoted
to oversee shipments to Turkey and Oman. - Successfully facilitated a team effort to complete up to 500
shipments per month to Oman. - Managed inquiries and provided effective responses to
affiliates and clients outside the UAE regarding certificate
issuance, testing, and arranging subcontract inspections in
countries including China, Europe, and India.
Department Secretary
Canon India
Mumbai, Maharashtra
04.2010 - 05.2015
- Provided high-level administrative support to department
heads, managing the organization of meetings,
conferences, and corporate events. - Prepared detailed monthly reports and managed the
document control system, resulting in improved data
accuracy and faster document retrieval. - Coordinated interdepartmental communication, ensuring
the timely execution of administrative tasks and
contributing to the overall organizational efficiency
Education
Post-Graduation Diploma in Aviation, Hospitality, Tour, and Travel -
Frankfinn Institute of Air Hostess Training
Bachelor's Degree in Information Technology -
University of Mumbai
Skills
Employee Engagement
undefinedCertification
Level 7 Certification in Effective Communication & Hospitality Management, Institute of Commercial Management, England (UK), Effective Communication, Personal Grooming and Fitness, Food & Beverage (F&B) Operations, Hotel Management and Reservations, Self-Development
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Continuous Improvement Through Feedback:By actively seeking feedback from both employees and customers, I have refined our practices, significantly enhancing service quality and ensuring compliance with certification standards.
- Training Program Implementation:Developed and executed training programs that led to a 30% increase in customer satisfaction scores and improved team performance.
- Quality Assurance Initiatives:Implemented quality assurance measures that resulted in a 25% reduction in service errors, contributing to overall operational efficiency.
Software
Performance Management Software
Learning Management Systems (LMS)
Customer Relationship Management (CRM)
Help Desk Software
Microsoft Office Suite
Data Analysis Tools
Live Chat Tools
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Human Resources Trends
Customer Experience Improvement
Employee Development
Quality Assurance in Service Delivery
Reading
Volunteer Work
Technology and Innovation
Networking
Websites
Timeline
Executive HR & Office Operations Leader
Demind Firma Management LLC
08.2022 - 03.2024
Community Coordinator
Emaar (Dubai Hills Estate)
02.2020 - 08.2022
Administration Assistant
Food & Water Lab - Inspectorate International
03.2017 - 02.2020
Processing Unit Officer
SGS Gulf Limited
09.2015 - 02.2017
Department Secretary
Canon India
04.2010 - 05.2015
Post-Graduation Diploma in Aviation, Hospitality, Tour, and Travel -
Frankfinn Institute of Air Hostess Training
Bachelor's Degree in Information Technology -
University of Mumbai
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