Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Zainab Khan

Zainab Khan

Dubai,UAE

Summary

Detail-oriented professional with expertise in leasing principles, lease agreement drafting, and contract renewal execution. Proficient in Microsoft Office and software applications, with strong verbal communication skills and a solid foundation in real estate knowledge. Adept at multitasking, file management, and fostering positive customer relations while maintaining professionalism. Committed to delivering efficient solutions and contributing to organizational success within the leasing and real estate sector.

Overview

9
9
years of professional experience
2016
2016
years of post-secondary education

Work history

Leasing administrator

Savills Real Estate
Dubai, UAE
08.2024 - Current
  • Improved tenant relationships through regular communication.
  • Managed rental payments, maintaining healthy cash flow.
  • Assured client satisfaction by addressing queries promptly.
  • Oversaw rent collections from tenants, reducing instances of late payments.
  • Coordinated lease agreements for efficient property management.
  • Updated inventory records to reflect current asset status accurately.
  • Administered lease transactions with attention to detail and accuracy.
  • Prepared detailed reports on occupancy rates with meticulous record-keeping.
  • Assisted in property viewings, ensuring potential tenants had comprehensive property knowledge.
  • Organized tenant files for easy access and reference.
  • Managed customer relationships to achieve high satisfaction rate.
  • Built and maintained relationships with existing tenants, generating consistent referrals and ongoing business opportunities.

Property administrator

Harbour Real Estate
Dubai, UAE
09.2022 - 08.2024


  • Clearing pending invoices to ensure financial records are up-to-date and accurate.
  • Resubmitting lost invoices and streamlining accounting process.
  • Managing Ejari, ensuring all necessary documentation is completed accurately and on time; contributing to compliance efforts and the overall smooth functioning of the operations.
  • Assisting our tenants (visits and calls) during PMs unavailability; ensuring their queries and concerns resolved smoothly to attain exceptional customer service and tenant satisfaction.
  • Creating monthly Facility Management reports, providing insights and data that contribute to informed decision-making and efficient resource allocation.
  • Managing LPOs from NBC and ensuring crucial documents were processed without delay.
  • Receiving maintenance request from client (National Bonds Corporation) and getting in touch with various vendors/suppliers for required quotations.
  • Analysing the quotations received and sharing the best three quotation with the management for approval.
  • Preparing necessary documentation for approved quotation to process payment and coordinating with supplier & client to complete the task.
  • Onboarding suppliers for new requests and tasks, reviewing their contracts and making changes as per job requirements.
  • Supervising snagging and related processes for reinstatement work; coordinating with team on field for maintenance tasks.
  • Drafting final invoices to be signed by higher management & CEO and sharing final invoice with the client.
  • Creating LPO and uploading invoices on CAFM Focus (company invoice system); maintaining and checking SOA.
  • Preparing approval sheets for refunds.
  • Prepare reports summarizing billing and payment status as required.


OPERATIONS COORDINATOR

APLEONA
Dubai
10.2019 - 03.2021
  • Generated and prepared invoices accurately and in accordance with company policies.
  • Ensured all invoices contain the required information, including itemized charges, payment terms, and contact details.
  • Verified the accuracy of billing data before creating invoices.
  • Shared invoices with clients/customers through email or electronic invoicing platforms.
  • Identified and addressed any late or outstanding payments and follow up with clients or customers as needed.
  • Maintained accurate and organized financial records, including invoices, payment receipts, and correspondence related to invoicing.

BANCA SALES OFFICER

JUBILEE LIFE INSURANCE
Haripur, Pakistan
06.2017 - 12.2018
  • Achieved sales targets through proactive customer engagement.
  • Assessed complex insurance documents, ensuring clarity and transparency for clients.
  • Maintained up-to-date knowledge of industry regulations, safeguarding company reputation.
  • Managed policy renewals to ensure continuous coverage.
  • Educated customers on policy details, empowering informed decision-making.
  • Promoted new insurance products to expand customer base.
  • Executed administrative tasks smoothly for optimal workflow management.
  • Negotiated claim settlements to achieve fair outcomes.
  • Streamlined office operations for increased efficiency.

TEACHER

GLOBAL INTERNATIONAL SCHOOL
Haripur, Pakistan
05.2016 - 05.2017
  • Coordinated school trips, broadened the pupils' cultural exposure and understanding.
  • Organised school events such as sports day or concerts showcasing student talents beyond academics.
  • Communicated regularly with parents about their children's performance and behavior at school.
  • Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
  • Boosted students' reading comprehension with creative teaching strategies.
  • Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
  • Created lesson plans and scheduled each day to promote maximum student engagement.

Education

MSC - SOCIOLOGY

University of Wah

BACHELOR OF ARTS - undefined

Hazara University
Mansehra, Haripur

Skills

  • Familiarity with leasing principles
  • Multitasking capability
  • Software application
  • Lease agreement drafting
  • Contract renewal execution
  • Strong verbal communication
  • Real estate knowledge
  • Customer relations
  • File management
  • Professionalism
  • Microsoft Office proficiency

Languages

English
Proficient (C2)
Urdu
Native
Arabic
Beginner

Timeline

Leasing administrator

Savills Real Estate
08.2024 - Current

Property administrator

Harbour Real Estate
09.2022 - 08.2024

OPERATIONS COORDINATOR

APLEONA
10.2019 - 03.2021

BANCA SALES OFFICER

JUBILEE LIFE INSURANCE
06.2017 - 12.2018

TEACHER

GLOBAL INTERNATIONAL SCHOOL
05.2016 - 05.2017

BACHELOR OF ARTS - undefined

Hazara University

MSC - SOCIOLOGY

University of Wah

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