ZAIN AL ASSAF
Abu Dhabi
Summary
Perceptive Business Analyst and Project Manager driving successful business processes for multiple companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
5
5
years of professional experience
Work History
Smart Cities Business Analyst/ Project Manager
Municipalities and Transport, Abu Dhabi
05.2022 - Current
- Conducting market research for more than 10 cities to identify best practices for Smart Cities and their services to ensure seamless journey for users
- Identifying user-centric and real-life applications for smart cities and put what was identified into good use
- Developing good relationship with stakeholders to understand business needs and requirements better
- Gathering data information from multiple resources such as RFIs and analyzing them accordingly
- Developing assessment reports, global benchmarks, and data based RFI documents and Studies
- Managing project scope, schedule, budget, and resources to achieve project objectives
- Defining project scope and formulating comprehensive requirements documentation based on identified needs
- Managing projects from beginning of project progress starting with current assessment phase to tendering, evaluation, awarding and project implementation
- Managing project including project implementation assuring its smooth progress according to project plan and milestones, and identifying any risk or showstoppers and handling them using comprehensive mitigation plans
- Delivering all key documentation including Business Case, BRD, SRS, Use cases, Business Rules, Process flows, and Data Driven Reports
- Developing and implementing comprehensive standards and guidelines for smart city initiatives, laying groundwork for sustainable urban development
- Spearheading creation of more than 5 innovative smart cities use cases and collaborating in successfully onboarding over 1000 devices on IoT Platform
- Utilizing cutting-edge technologies, including AI, IoT, and Chatgpt, to enhance data-driven decision-making processes and optimize smart city solutions
- Researching and presenting to stakeholders, obtaining approvals for requirements and changes of smart city projects to match their expectations
- Developing business architecture using requirements such as scope, processes, alternatives, and risks
- Planning, organizing, leading and facilitating cross-functional project teams while measuring performance against process requirements
- Documenting, evaluating, and tracking testing results and UAT to ensure system applications were free from defects
- Developing and implementing processes to establish and maintain smart cities' quality standards of existing products and services
- Developing dashboards/ presentations to communicate trends, volumes, and key performance indicators using multiple tools such as Power BI
- Creating and maintaining benchmark and index data, including construction of custom and blended benchmarks where required
- Documenting all business processes and operating procedures from scratch for early-stage startup
Business Analyst/ Business Process Analyst
Palmira Software House LLC
07.2021 - 04.2022
- Worked as professional software engineer in Agile environment
- Worked with cross-functional teams to deliver products
- Worked as part of team and communicated effectively with software developers, product managers, and other staff
- Worked closely with development and product teams and communicated with all stakeholders in management and progress of projects
- Worked closely with assigned project managers/scrum masters to define scope of project
- Analyzed, and Identified client business requirements and processes through document analysis, interviews, and training sessions, and delivered requirements document types including BRD, and SRS
- Documented all business processes and operating procedures from scratch for early-stage startup
- Delivered all key documentation including Business Case, BRD, SRS, Use cases, Business Rules, and Process flows
- Researched and presented to stakeholders, obtaining approvals for requirements and changes
- Developed business architecture using requirements such as scope, processes, alternatives, and risks
- Planned, organized, lead, and facilitated cross-functional project teams while measuring performance against process requirements
- Documented, evaluated, and tracked testing results to ensure system applications were free from defects
- Developed and implemented processes to establish and maintain quality standards of existing products and services
- Analyzed business data and input from internal and external users to improve systems
- Monitored and optimized more than 30 services processes
- Worked with business managers and executives to identify and correct process issues
- Tested, monitored, and optimized 3 system applications and reports
- Developed project plan, schedule, and charter documents
- Monitored and reported project milestones and deadlines, project status, and progress
- Worked with Business Analysts, Developers, Testers, and Support teams to deliver projects on time
Business Analyst
Integrated Technology Group ITG
07.2019 - 07.2021
- Worked as professional services engineer in Agile environment
- Worked with cross-functional teams to deliver product
- Identified and removed obstacles that will keep team from achieving their goals
- Assisted in performing system design, development, and product verification testing on control systems, software, hardware, and equipment
- Worked as part of team and communicated effectively with software developers, product managers, and other staff
- Worked closely with development and product teams and communicated with all stakeholders in management and progress of projects
- Worked closely with assigned project managers/scrum masters and businesses to define scope of project
- Analyzed, Identified client business requirements and processes through document analysis, interviews, and training sessions
- Identified action items, and client requests from each meeting, conference, and training session by reporting Minutes of Meetings for each
- Developed business architecture using requirements such as scope, processes, alternatives, and risks
- Identified process gaps by performing Gap Analysis and documenting it
- Performed GAP analysis between As-Is & To-Be process for more that 30 workflows & design, risk analysis of the existing system, and evaluation benefits of the new system
- Deployed use-cases and system interaction diagrams as part of business requirements document
- Reported/Tracked system issues
- Coordinated deployment releases into various environments including Test, Demo, UAT, and Production
Education
Bachelor's - Software Engineering
Applied Science University
Amman - Jordan07.2019
Skills
- User Acceptance Testing
- Workflow Analysis
- ERP Software
- Gap analysis
- Team Leadership
- Project Management
- Requirements Gathering
- Strategic Planning
- Operations Analysis
- Pivot tables
- Business Analysis
- Consulting
- Business Planning
- Data and Analytics
- Customer Communication
- Executive-Level Presentations
- MS Office
- Agile Methodologies
- Microsoft Visio
- ARIS
- Power BI
- AI
- IoT
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Smart Cities Business Analyst/ Project Manager
Municipalities and Transport, Abu Dhabi
05.2022 - Current
Business Analyst/ Business Process Analyst
Palmira Software House LLC
07.2021 - 04.2022
Business Analyst
Integrated Technology Group ITG
07.2019 - 07.2021
Bachelor's - Software Engineering
Applied Science University
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