Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Software
Timeline
Generic

Zain Ul Abdeen Al Balooshi

Senior Technical Engineer Ivanti EPM
Dubai

Summary

17 Plus years experience in the IT industry. Ivanti Certified Consultant, Certified Engineer, Microsoft Hyper-V

Skilled in Windows Servers, Windows 10, Patch management, security,

Fifteen years multi-sector customer-facing software implementation Consultancy & Project Training delivery experience.

Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in Ivanti EPM technology. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs.

Overview

10
10
years of professional experience
8
8
Certifications
4
4
Languages

Work History

Consultant

Intertec Systems LLC
  • Ivanti End Point Management and Patch Management
  • Patch Testing and Patch Rollout
  • Patch Automation
  • Improved performance, management systems to facilitate success of client's organization

Costumer support, helpdesk support

Dubai Heath Authority
10.2005 - 07.2015
  • Request Management
  • Assess Service Request
  • Ensure compliance to service prerequisites
  • Checking Budget if new asset required
  • Approving New Asset request
  • Providing assets from Store
  • Coordinating with other Support team to fulfill request
  • Coordinating with HelpDesk
  • Coordinating with vendor for quotation for End-User
  • Incident Management
  • Providing new asset or used asset to Technical team to close incident

Education

Some College (No Degree) - System Analyst

Al Aqsa Institute
Dubai
04.2001 -

Skills

Fully proficient in managing the external and internal relationshipIndependent as well as team playerWilling to learn and take on new challengesFlexible and able to work under pressureAbility to work with mathematical concepts

Patch management

Technical Analysis

Certification

Microsoft .NET

Additional Information

  • Dubai Health Authority
  • National Bank of Fujairah
  • ECSSR Abu Dhabi
  • Abu Dhabi Media
  • Al Rostamani
  • New York University AD

Software

Ivanti End Point Management and Patch Management

Ivanti Security Control

Ivanti Service Manager

Nexthink

Timeline

Costumer support, helpdesk support

Dubai Heath Authority
10.2005 - 07.2015

Some College (No Degree) - System Analyst

Al Aqsa Institute
04.2001 -

Consultant

Intertec Systems LLC
Zain Ul Abdeen Al BalooshiSenior Technical Engineer Ivanti EPM