Zakaria Adyb
Front Desk Costumer Service Agent
Agadir
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Quality Controller
BRC Global standard
Ouled Teima
02.2021 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Rejected materials, components and finished products and documented reasons.
Purchase Controller
Sud Bahia Hotel
Agadir
04.2019 - 06.2020
- Provides purchasing planning and control information by collecting
- Analyzing, and summarizing data and trends
- Ordering and managing the Hotel stores and products
Front desk agent
Almogar Hotel
Agadir
01.2018 - 02.2019
- Check in and check out the guests in Professional way
- Make recommendations and upsell the Hotel products and services
- Make recommendation, Up-sell the rooms and the related services
- Follow the guest satisfaction
Waiter
Pirate Lounge
08.2017 - 01.2018
- Following their satisfaction
- Taking the orders and make recommendations
- Welcoming The guests
Education
High School -
High School Graduation
Abdelkrim Zarktouni 09.2010 - 07.2013
Tourism Degree - Hotel Management
ISHR Almassira Agadir
Agadir Morocco 07.2015 - 05.2017
Skills
Netpro system
Certification
CUSTOMER SERVICE
Timeline
Quality Controller
BRC Global standard
02.2021 - Current
Purchase Controller
Sud Bahia Hotel
04.2019 - 06.2020
Front desk agent
Almogar Hotel
01.2018 - 02.2019
Waiter
Pirate Lounge
08.2017 - 01.2018
Tourism Degree - Hotel Management
ISHR Almassira Agadir
07.2015 - 05.2017
High School -
High School Graduation
09.2010 - 07.2013
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