Zakaria Chtioui
Dubai,United Arab Emirates
Summary
Accomplished professional with extensive expertise in high-volume dining and large party service, demonstrating exceptional skills in pressure management and stress resilience. Proficient in safety regulations, dietary restrictions awareness, and culinary diversity knowledge, ensuring a seamless dining experience. Adept at organisational efficiency and interpersonal communication, facilitating staff training and complaint resolution with ease. Skilled in cash handling proficiency, quick bill calculation, payment processing skills, and POS system operation. Committed to enhancing operational success through product expertise and inventory management.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Head waiter
Jumeirah Al Qasr
Dubai,UEA
06.2025 - Current
- Oversaw wine selection and pairing, enhancing overall meal enjoyment.
- Trained new staff members to maintain consistent service standards.
- Ensured accuracy of orders through effective communication with kitchen staff.
- Conducted inventory checks to support seamless restaurant operations.
- Resolved customer complaints promptly to foster positive dining atmosphere.
- Maintained clean, organised environment for optimal guest experience.
- Communicated regularly with management regarding customer feedback and staff performance.
- Informed customers on menu options and dietary concerns, providing tailored recommendations.
Waiter
Jumeirah Al Qasr
Dubai,UAE
09.2023 - 06.2025
- Welcomed customers and escorted them to tables.
- Presented menus and processed drink orders efficiently.
- Addressed customer requests and resolved issues promptly.
- Managed Micros cashier operations to ensure accurate transactions.
- Cleared and reset tables for incoming customers.
- Processed payments and managed cash transactions meticulously.
Waiter
Babel Restaurant
Doha
10.2022 - 03.2023
- Provided excellent customer service by taking orders, delivering food and drinks, and ensuring pleasant dining experience.
- Maintained clean and organized dining area.
- Collaborated with colleagues and management to uphold high standards of service and quality.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Maintained knowledge of menu items, leading to accurate order taking.
- Handled payment transactions to guarantee smooth customer checkout process.
Waiter
Bewok Japanese Restaurant
Meknes
02.2019 - 01.2022
- Delivered excellent customer service through friendly interactions and efficient order handling.
- Maintained clean and organised dining area to promote welcoming atmosphere.
- Collaborated with colleagues and management to uphold service and quality standards.
- Handled payment transactions to ensure smooth customer checkout processes.
- Accommodated special dietary requests, ensuring satisfaction for all diners.
- Demonstrated comprehensive knowledge of menu items for accurate order taking.
Education
Qualification diploma - Restaurant Service
Special Institute of Hospitality and Tourism Technology
Meknes,Morocco 09.2018 - 05.2019
Skills
- Pressure management
- Safety regulations knowledge
- Interpersonal communication
- Organizational efficiency
- Self-motivation
- Stress resilience
- Large party service
- High-volume dining expertise
- Quick bill calculation
- Dietary restrictions awareness
- Staff training facilitation
- Cash handling proficiency
- Complaint resolution
- Product expertise
- POS system operation
- Inventory management
LANGUAGES
Arabic
Native
English
Fluent
French
Upper intermediate
Spanish
Elementary
HOBBIES
Sport, Travel
Affiliations
- learning new languages
- sports
- Volunteering
Certification
Certificate of Successful Year ,Jumerah Al Qasr awarded for excellent service and dedication.
Accomplishments
Favourite Fine Dinning Brunch Dubai , "WHAT'S ON DUBAI AWARDS 2025".
Best Buffet Brunch , "TIMEOUT DUBAI 2024" .
References
References available upon request.
Timeline
Head waiter
Jumeirah Al Qasr
06.2025 - Current
Waiter
Jumeirah Al Qasr
09.2023 - 06.2025
Waiter
Babel Restaurant
10.2022 - 03.2023
Waiter
Bewok Japanese Restaurant
02.2019 - 01.2022
Qualification diploma - Restaurant Service
Special Institute of Hospitality and Tourism Technology
09.2018 - 05.2019