Zakaria Elmir
Dubai
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Maison Host
Damac Maison Distinction
08.2024 - Current
- - Process guest check-ins and check-outs with efficiency and professionalism.
- - Handle cashiering tasks, ensuring accurate billing and payment processes.
- - Follow handover procedures to ensure seamless shifts and continuity in operations.
- - Deliver a perfect guest experience by providing personalized, attentive service.
Guest Service Agent
InterContinental Dubai Festival City
01.2023 - 08.2024
- - Welcomed guests and assisted them with room assignments and inquiries.
- - Provided detailed information about the hotel's rooms, rates, and amenities.
- - Responded to guest complaints promptly and professionally.
- - Upsold additional facilities and services when appropriate.
- - Maintained accurate records of bookings and payments.
Instant Service Center Agent
InterContinental Dubai Festival City
01.2021 - 01.2023
- - Answered incoming calls and directed them to appropriate staff or departments.
- - Delivered guest messages and ensured accurate wake-up call services.
- - Provided information about hotel services and handled emergency calls professionally.
- - Logged and reported telephone equipment issues to the technical team.
Head Waiter
SLS Dubai
01.2021 - 01.2021
- - Ensured guests received prompt and high-quality service in the restaurant.
- - Oversaw table assignments and assisted with guest seating.
- - Trained and supported junior staff to maintain service standards.
Education
High School Diploma -
Institue of Technology And Tourism
Morroco02-2015
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
Timeline
Maison Host
Damac Maison Distinction
08.2024 - Current
Guest Service Agent
InterContinental Dubai Festival City
01.2023 - 08.2024
Instant Service Center Agent
InterContinental Dubai Festival City
01.2021 - 01.2023
Head Waiter
SLS Dubai
01.2021 - 01.2021
High School Diploma -
Institue of Technology And Tourism