Zakaria Haddad
Ajman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Cabin crew
FLYDUBAI
03.2022
- Welcoming passengers as they enter and leave the plane
- Attending pre-departure briefings and being assigned specific roles
- Checking safety equipment on the plane
- Ensuring cleanliness and efficient food and drink service
- Providing first aid and medical assistance
- Keeping passengers calm and answering their questions
- Conducting safety demonstrations and managing emergencies.
Customer Service - Retail Sales Advisor
11.2021 - 02.2022
- Ensuring high level of customer satisfaction
- Inform customers about our different products/services
- Anticipate the customers needs and arriving at an uncomplicated, timely and satisfying
- Managing the sales process and customer journey daily reporting of sales activity
- Achieve sales target
- Handling complain cases and turning them to opportunities
- Application of up selling and cross selling effectively
- Following up with customers and searching for new deals
Retail Sales - Customer Service Advisor
ETISALAT
11.2019 - 11.2021
- Ensuring high level of customer satisfaction
- Maintaining outstanding standards in customer experience
- Managing the sales process and customer journey daily reporting of sales activity
- Escalation of the customer vision of the brand its products
- Handling complain cases and turning them to opportunities
- Application of up selling and cross selling effectively
- Following up with customers and searching for new deals
Customer Service Advisor
WEBHELP ALGERIA
08.2018 - 09.2019
- Give customers information about various products and services
- Help customers with complains/ questionsetc
- Prepare service reports by analyzing customer information
- Manage quite large amounts of incoming calls.
Customer advisor
02.2015 - 09.2019
- Management of the customer experience and the business processes.
Education
Master 2 in civil engineering, specializing in public works and buildings -
University of sciences and technology Houari Boumedienne - Algiers - ALGERIA
06.2019
Practical intership on the design and follow up the building site -
Company BATICLIC SARL
08.2016
Bachelor's degree in civil engineering -
06.2016
Baccalaureate - Exact sciences with honors -
Mohamed Salah Louanchi high school
06.2012
Skills
- Ability to work under pressure
- Communication
- Sense of responsibility
- Team spirit
- Dynamic
- Adaptability
- Creative spirit
- Organized
- Fast learner
- Motivated
- Customer Assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural Sensitivity
- Relationship Management
- Compliance and regulations
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Professional Tools
MS Office: Word, Excel, PowerPoint, AutoCad, CRM, Magento
Personal Information
- Date of Birth: 09/29/93
- Nationality: Algerian
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Cabin crew
FLYDUBAI
03.2022
Customer Service - Retail Sales Advisor
11.2021 - 02.2022
Retail Sales - Customer Service Advisor
ETISALAT
11.2019 - 11.2021
Customer Service Advisor
WEBHELP ALGERIA
08.2018 - 09.2019
Customer advisor
02.2015 - 09.2019
Master 2 in civil engineering, specializing in public works and buildings -
University of sciences and technology Houari Boumedienne - Algiers - ALGERIA
Practical intership on the design and follow up the building site -
Company BATICLIC SARL
Bachelor's degree in civil engineering -
Baccalaureate - Exact sciences with honors -
Mohamed Salah Louanchi high school
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