ZAKARIA HANKIR
Dubai,UAE
Summary
Offering strong communication skills and friendly, approachable manner. Knowledgeable about customer service principles and adept at handling administrative tasks. Ready to use and develop organisational skills, problem-solving abilities, and teamwork.
Overview
10
10
years of professional experience
Work history
Restaurant General Manager
EATHOS LLC-Sushi Art Restaurant
Dubai, Dubai
12.2023 - 08.2025
- Inspired and motivated front-of-house teams to deliver efficient, accurate service for maximized customer satisfaction.
- Streamlined operational processes, reducing waste and improving efficiency through the introduction of new technologies.
- Oversaw complete Profit & Loss (P&L) management, ensuring revenue goals were achieved and costs remained within budget.
Conducted regular analysis of P&L statements to identify performance gaps, reduce costs, and improve profitability.
Implemented strategic initiatives that led to a measurable increase in sales and gross profit margin.
- Controlled food, labor, and operational expenses while maintaining high service and quality standards.
- Collaborated with area managers and finance teams to prepare budgets, forecasts, and monthly financial reviews.
- Led cost-saving initiatives such as waste reduction and efficient staff scheduling
- Cultivated a positive and motivating atmosphere for staff, recognizing achievements and promoting career development opportunities.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality and dining experience.
- Regularly reviewed customer feedback to effectively adapt and improve food, drinks and service offerings.
- Resolved customer complaints with diplomacy and tact, turning negative experiences into opportunities for service improvement.
- Provided friendly and welcoming atmosphere with excellent communication skills.
Floor Manager
Cravia-Zaatar w zeit
Abu Dabi, UAE
01.2023 - 12.2023
- Delegated tasks based on team members' strengths to improve productivity and quality of work.
- Supervised 30 cross-functional team members to maintain high standards of customer service.
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
- Cost management, KPI, P&L, ordering, wastage control.
General manager
One Wheel Ticket
Dubai, UAE
10.2022 - 12.2022
- Studied Italian cuisine trends for inclusion in menu updates.
- Led successful catering events provided excellent dining experiences for guests.
- Coordinated prep work, streamlined the cooking process.
- Strengthened supplier partnerships for better price negotiations and discounts.
Shift Manager
Independent food company-EXPO 2020-Water
Dubl, UAE
06.2021 - 10.2022
- Led by example and demonstrated company best practices.
- Increased team efficiency by analysing staff and equipment performance.
- Trained and mentored new employees to maximise team performance.
Restaurant Supervisor
Sushi Bento
Lebanon
12.2015 - 12.2017
- Oversee all front and back of the house restaurant operations.
- Oversee health code compliance and sanitation standards.
- Generate weekly, monthly, and annual reports.
- Train new employees and provide ongoing training for all staff.
- Maintain administrative functions-inventory, and employee attendance.
Education
BS - Sciences/Sociology
Lebanese University
BeirutDiploma of Higher Education - Brand Management
London University
LondonDiploma of Higher Education - Hospitality Management
London University
LondonSkills
- Teamwork
- Relationship management
- Social intelligence
- Brand building
- Self-motivated
- Customer care
- Cost Reduction
- Integrative negotiation
- Customer experience
- Pre-shift briefings
Accomplishments
- Reached 4.9 google reviews.
- Won 'The BOSS Challenge' best outlet in Abu Dhabi Area.
- Certificate of recognition from expo 2020 Kingdom of Saudi Arabia pavilion.
- Appreciation certificate from expo 2020.
- Lebanese Red Cross (volunteering in the Disaster Management Sector 2017-2021)
Personal Information
- Date of birth: 05/30/95
- Nationality: Lebanese
Timeline
Restaurant General Manager
EATHOS LLC-Sushi Art Restaurant
12.2023 - 08.2025
Floor Manager
Cravia-Zaatar w zeit
01.2023 - 12.2023
General manager
One Wheel Ticket
10.2022 - 12.2022
Shift Manager
Independent food company-EXPO 2020-Water
06.2021 - 10.2022
Restaurant Supervisor
Sushi Bento
12.2015 - 12.2017
Diploma of Higher Education - Brand Management
London University
Diploma of Higher Education - Hospitality Management
London University
BS - Sciences/Sociology
Lebanese University
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